AMBER MILLER
Lakeland,FL
Summary
Enthusiastic professional with a background spent processing multi-state and global payrolls. A hardworking Payroll Specialist focused on maintaining company policies and procedures while promoting a vast knowledge of tax and wage regulations.
Overview
12
12
years of professional experience
Work History
Restaurant Server
Sonny's Real Pit Bar-B- Q RESTAURANT
Bartow, FL
10.2020 - Current
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Stayed up-to-date on menu changes to help customers make food choices.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
Payroll Senior Analyst
Lockheed Martin
Lakeland, FL
02.2006 - 03.2016
- Processed payroll for 15k+ employees, including W2's, Union dues, W2c's, Savings, Benefits and Education
- Documented and processed all garnishments for bankruptcies, student loans and child support orders.
- Documented procedures, identified areas to improve internal controls and gain additional efficiencies and implemented policy changes.
- Ensured proper assistance, repayments, and fitness reimbursement
- Calculated all state taxes for multiple states: CA, TX, NY, etc
- Worked with direct vendors (Ceridian, Diversified Services, Edlink) to ensure company procedures were met
- Enhanced process improvement through measuring quality Initiatives project for the entire payroll department
- Wrote and documented all new processes, resulting in winning the APA award for the payroll department
- Maintained, organized and revamped the overpayment process and drafting/mailing of letters, resulting in collection of over $7+ million dollars
- Worked with service center to resolve any discrepancies in payroll, taxes, benefits, savings, unions and overpayments
- Acted as SME for share point and managed all adjustments for team
- Dealt with customer service/collections to resolve issues on demand
- Resolved Paysheet demands on a timely basis
- Communicated any issues to team leaders and VP's
- Ensured all deadlines were met
- Managed legal and government requests, employment verification, deductions, and garnishments
- Performed calculations in overtime, vacation and sick hours to provide accurate data to payroll processing database.
- Led payroll production for multistate organization.
- Created and managed spreadsheets for leave calculations.
- Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
- Maintained consistent knowledge of multi-state and local tax regulations.
- Produced payroll activities documentation and reports to meet corporate guidelines and promote transparency.
- Reconciled all payroll liabilities to general ledger and prepared monthly payroll accrual entries.
- Researched payroll errors and processed payments for federal and state taxes, social security, Medicare and various employee deductions, annuity contributions and retirement plan withholdings.
- Prepared accounts for scheduled audits and assisted with audit process to facilitate faster completion of tasks.
Payroll Specialist
Lockheed Martin/Adecco
- Decreased payroll/benefits administrative costs by 75% by going paperless for overpayments, while ensuring the continuation and enhancement of services through a database
- Managed overpayment desk which included performing research, reporting findings, communicating and adjusting payroll overpayments
- Acted as education assistance liaison to insure repayment was made according to policy
- Addressed any Paysheet demands, adjustments, approvals, etc
- On a timely basis
- Processed vacation, sick and benefit payouts
Education
High School Diploma -
Lake Gibson Senior High School
Lakeland, FL2000
Skills
- Microsoft office (Excel, Word, Access, Visio and Outlook)
- Obtained class certification, Peoplesoft, Citrix, Enterprise Resource Planning
- Processing Garnishments
- Data Imports
- Data Auditing Assistance
- Conflict Resolution
- Payroll Processing
- Spreadsheet creation
- Telephone and email etiquette
Timeline
Restaurant Server
Sonny's Real Pit Bar-B- Q RESTAURANT
10.2020 - Current
Payroll Senior Analyst
Lockheed Martin
02.2006 - 03.2016
Payroll Specialist
Lockheed Martin/Adecco
High School Diploma -
Lake Gibson Senior High School
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