Amber Mitchell
Braselton,GA
Summary
Energetic Professional with great poise. Experienced in customer service leadership, prepared for this role. Skilled in team collaboration, conflict resolution, and driving performance improvement. Strong focus on achieving results and adapting to changing needs. Known for reliability, communication skills, and fostering positive team environment. Proficient in learning new skills and easily adapting.
Overview
10
10
years of professional experience
Work History
Customer Service Manager
Get It Fast Printing (Justin Robinson)
02.2024 - 10.2024
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a small team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Assistant and Marketing
JRob Incorporated
03.2015 - 02.2024
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Collaborated effectively with cross-functional teams to achieve shared goals in a timely manner.
Education
High School Diploma -
Archer High School
Lawrenceville, GA05-2013
Skills
- Customer service
- Customer focused
- Problem-solving
- Time management
- Product knowledge
- Cross-functional collaboration
- Verbal and written communication
- Microsoft outlook, word, and Excel
Timeline
Customer Service Manager
Get It Fast Printing (Justin Robinson)
02.2024 - 10.2024
Assistant and Marketing
JRob Incorporated
03.2015 - 02.2024
High School Diploma -
Archer High School
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