Summary
Overview
Work History
Education
Skills
Highlights And Accomplishments
Technical Skills
Timeline
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AMBER MOECKEL

Meridian,ID

Summary

Accomplished medical professional with a strong background in optimizing patient access and enhancing care experiences through effective communication and proactive scheduling. Committed to maintaining high standards of safety and satisfaction in fast-paced environments, consistently ensuring patient needs are met.

Overview

17
17
years of professional experience

Work History

Medical Assistant

Boise Valley Asthma & Allergy Clinic
Boise, ID
01.2026 - Current
  • Performed clinical tasks, including vital signs, blood pressure, heart rate, weight, and oxygen level assessments to support patient health monitoring.
  • Administered Immunotherapy injections, intradermal injections.
  • Monitored reactions during medication and food oral challenges to ensure patient safety and effective treatment.
  • Performed allergy skin prick testing for various foods and environmental allergens. Measured and documented reactions.
  • Educated patients on administering pre-filled syringes and auto-injectors for allergy treatments.
  • Managed physician's in-basket and direct messages, providing timely replies to patient inquiries and enhancing communication.

Medical Assistant II

Sutter Health Allergy & Immunology
San Carlos, California
02.2024 - 10.2025

Performed clinical tasks, including checking vital signs, heart rate, weight, and oxygen levels.

Initiated pre-certifications for prescription medications and managed appeals when necessary.

Obtained medical records and maintained clear communication with healthcare team members.

Monitored physician's inbox and directed messages appropriately; responded to inquiries within scope of practice.

Ensured strict confidentiality of records while adhering to HIPAA guidelines.

Conducted patient training on injectable medications, covering both auto-injectors and prefilled syringes.

Collaborated with pharmacies and insurance companies to clarify information and eliminate delays in medication delivery.

Patient Service Representative Medical Specialties

Sutter Health Allergy & Immunology
San Carlos, CA
07.2023 - 02.2024
  • Coordinated patient scheduling for multi-specialty practices, collected insurance documentation, managed electronic health records, processed patient check-ins and check-outs, and handled day-to-day office duties.
  • Facilitated pre-certifications for prescription medications and managed appeals process to ensure timely access to necessary treatments.
  • Proactively monitored physician schedule by reviewing daily appointments, identifying open slots, and contacting patients to fill gaps, ensuring full schedule to maximize patient access.
  • Monitoring the physicians in basket and direct messages, accordingly, reply to inquiries within my scope of practice.
  • Obtain medical records, relayed clear communication to collaborate with healthcare team promptly and effectively.
  • Educated patients on proper techniques for administering EpiPen, Auvi-Q, and biologics auto-injectors to ensure safe usage.
  • Performed clinical tasks including vital signs and blood pressure, checking heart rate, weight, and oxygen.
  • Performed allergy skin prick testing for various foods and environmental allergens. Measured and documented reactions.
  • Consistently ensured strict confidentiality of records and followed HIPAA guidelines.

Ongoing Care Supervisor / Lead Ongoing Care Representative

Sleep Quest Inc.
San Carlos, CA
01.2017 - 01.2023

Senior Medical Assistant Endocrinology

Comprehensive Diabetes Endocrine Medical Associates
San Carlos, CA
01.2010 - 01.2017

Medical Assistant Endocrinology

William D. Zigrang, MD
Burlingame, CA
01.2009 - 01.2010

Education

Medical Assistant -

Everest College
San Jose, CA
05-2027

Skills

  • Telehealth Communication
  • Medical Terminology
  • HIPAA Regulations
  • Patient Safety Standards
  • Patient care
  • Superior Customer Service
  • Problem Evaluation & Resolution
  • Medical record management
  • Scheduling coordination
  • Critical Thinker
  • Prioritization
  • Organization
  • Team collaboration
  • Patient scheduling
  • Insurance authorizations
  • Insurance verification
  • Cross-functional teamwork
  • Communication leadership
  • Client relations
  • Time management

Highlights And Accomplishments

  • Recognized for being a solid performer displaying exceptional work ethic, dedication, and professionalism.
  • Admired for streamlining operations to increase accuracy, efficiency, and functional success.
  • Commended by management for dedication, problem solving, reliability and ability to exceed customer/patient needs.
  • Appreciated by customers for attentiveness, exemplary service, availability, and integrity resulting in receiving outstanding reviews.

Technical Skills

  • IMS, MS Office Suite, MS Excel, EPIC, eClinicalWorks, Verity Health System, Dignity Health System, Ecaselink, Cerecons, MegaPath, CoverMy Meds, Brightree, SNAPworx, ResMed AirView, Care Orchestrator, Power BI, ResMed virtual mask selector

Timeline

Medical Assistant

Boise Valley Asthma & Allergy Clinic
01.2026 - Current

Medical Assistant II

Sutter Health Allergy & Immunology
02.2024 - 10.2025

Patient Service Representative Medical Specialties

Sutter Health Allergy & Immunology
07.2023 - 02.2024

Ongoing Care Supervisor / Lead Ongoing Care Representative

Sleep Quest Inc.
01.2017 - 01.2023

Senior Medical Assistant Endocrinology

Comprehensive Diabetes Endocrine Medical Associates
01.2010 - 01.2017

Medical Assistant Endocrinology

William D. Zigrang, MD
01.2009 - 01.2010

Medical Assistant -

Everest College
AMBER MOECKEL