
Accomplished medical professional with a strong background in optimizing patient access and enhancing care experiences through effective communication and proactive scheduling. Committed to maintaining high standards of safety and satisfaction in fast-paced environments, consistently ensuring patient needs are met.
Performed clinical tasks, including checking vital signs, heart rate, weight, and oxygen levels.
Initiated pre-certifications for prescription medications and managed appeals when necessary.
Obtained medical records and maintained clear communication with healthcare team members.
Monitored physician's inbox and directed messages appropriately; responded to inquiries within scope of practice.
Ensured strict confidentiality of records while adhering to HIPAA guidelines.
Conducted patient training on injectable medications, covering both auto-injectors and prefilled syringes.
Collaborated with pharmacies and insurance companies to clarify information and eliminate delays in medication delivery.