Amber Morehead
Calvert City,KY
Summary
Dynamic leader with expertise in team management and program leadership, honed as an Area Supervisor at Jackson Hewitt Tax Svc. Successfully reduced employee turnover by fostering a positive work environment. Skilled in inventory control and conflict resolution, driving operational excellence and enhancing customer experience. Proficient in reporting and documentation, ensuring consistent adherence to company standards.
Professional with experience in overseeing operations and driving results. Skilled in team collaboration, problem-solving, and adapting to changing needs. Strong background in resource management, staff training, and performance optimization. Known for reliability and focus on achieving organizational goals.
Overview
13
13
years of professional experience
Work History
Area Supervisor
Jackson Hewitt Tax Svc
01.2014 - Current
- Provided ongoing coaching to staff members, promoting skill development and career progression.
- Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
- Resolved conflicts between employees by mediating discussions that led to mutually beneficial outcomes.
- Reduced employee turnover by fostering a positive work environment and providing opportunities for professional growth.
- Led team meetings to discuss progress toward goals, address challenges, celebrate successes, and encourage continuous learning experiences among team members.
- Tracked hours and inventory usage, and prepared associated
- Reports, Preparer Taxes,bookkeeping,Bank deposits, scheduling, interviews and training, and marketing.
- Driviing to each store location to check in on employers and store and to make sure all employees are on task and all work enviroment is clean and attire is work appropriate.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Maintained high standards of cleanliness and organization across multiple sites, enhancing customer experience.
- Educated staff on strategies for handling difficult customers and challenging situations.
Manager
Cash Express, LLC
05.2012 - 01.2013
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Education
Marshall County High School
Marshall County KySkills
- Team management
- Inventory control
- Program leadership
- Sales tracking
- Documentation skills
- Reporting skills
- Work planning and scheduling
Timeline
Area Supervisor
Jackson Hewitt Tax Svc
01.2014 - Current
Manager
Cash Express, LLC
05.2012 - 01.2013
Marshall County High School
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