Amber Murray
Oroville,CA
Summary
Experienced in customer service and team leadership for over nine years. Highly focused and goal-oriented individual. Eager to continue learning and growing in all aspects of work, striving for excellence.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
Provisions
Oroville, CA
06.2022 - 05.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Business Owner/Operator
Massage Therapy by Amber
Sacramento, CA
01.2020 - 07.2022
- Met with prospective clients to present company offerings, discuss products, and showcase service solutions.
- Created culture focused on customer service and satisfaction, resulting in improved customer loyalty and retention.
- Started the company myself.
Shift lead/server
Saigon alley kitchen+bar
Sacramento, CA
12.2019 - 09.2020
- Offered guests and staff safe environment by strictly enforcing company rules.
- Guided staff in absence of direct supervisors.
- Maintained awareness of customer activities good relations with high-value customers.
- Maintained bi-weekly schedules for all server and hosts staff.
- Built great rapport with returning guests.
- Created specific job duties for all server staff.
Spa lead
The Inn and spa at Parkside
Sacramento, CA
01.2019 - 11.2019
- Oversaw spa financial records by completing payroll, analyzing expense reports, and completing inventory orders.
- Worked with employees to improve performance and customer satisfaction across the board.
- Managed and efficient front desk, including greeting guests, scheduling appointments and directing visitors to their treatment areas.
- Organized the spa's staffing schedule to provide full coverage for all guest needs.
- Followed established guidelines and procedures.
Education
Certified Massage Therapist - Massage Therapy
National Holistic Institute
Sacramento, CA09.2018
Associate of Science - Social and behavioral science
Sierra College
Rocklin, CA06.2017
Skills
- Client engagement
- Highly organized
- Client relationship building
- Great customer service skills
- Goal oriented
Certification
RBS certified 313444076
California Food handler 6546089
Timeline
Server
Provisions
06.2022 - 05.2025
Business Owner/Operator
Massage Therapy by Amber
01.2020 - 07.2022
Shift lead/server
Saigon alley kitchen+bar
12.2019 - 09.2020
Spa lead
The Inn and spa at Parkside
01.2019 - 11.2019
Certified Massage Therapist - Massage Therapy
National Holistic Institute
Associate of Science - Social and behavioral science
Sierra College