Amber Myrick
Tuscaloosa,AL
Summary
Seasoned professional with 10 years of diverse experience, adept at navigating multiple computer applications with speed and accuracy. Skilled in customer service, adept at addressing concerns and providing information efficiently. Seeking a Data Entry role to leverage meticulous attention to detail and proven ability to adapt to new challenges.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Nevada Health Link Exchange
Remote
09.2024 - Current
- Maintained compliant documentation on [Software] for reliable company records
- Managed high-volume customer queries simultaneously through effective multitasking
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Billing Specialist
Continuum Global Solutions AL/Remote
Remote
11.2022 - 08.2024
- Manage customer inquiries, offering detailed information on insurance coverage and benefit plans to ensure customer understanding and satisfaction
- Utilize advanced computer systems to swiftly and accurately navigate customer accounts, enhancing service efficiency
- Quickly assimilate new call-handling protocols to meet evolving business requirements, maintaining flexibility in support functions
- Researched and resolved billing discrepancies to enable accurate billing.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Reduced errors in financial records by conducting regular audits of billed accounts.
- Improved customer satisfaction with prompt and clear communication regarding their billing inquiries.
Food Truck Manager
Wildmans American Grill - Tuscaloosa
Tuscaloosa
11.2019 - 11.2022
- Managed a team to deliver high-quality food and beverage service, ensuring customer satisfaction and adherence to health and safety standards
- Directed daily operations of a mobile food service, maintaining an efficient workflow and positive work environment
- Oversaw the profitability of the food service business, implementing cost-control measures and resource management
- Increased revenue with targeted marketing campaigns and community engagement initiatives.
- Ensured optimal food quality through consistent monitoring, proper storage techniques, and routine inspections.
- Conducted regular equipment maintenance checks to prevent downtime due to malfunctions or breakdowns.
- Delivered exceptional customer service by addressing issues promptly and professionally during peak service times.
- Developed strong vendor relationships for better pricing, product availability, and overall business support.
- Optimized workflow by assigning tasks based on individual strengths and skills among the team members.
Production Worker
SMP Automotive - Coaling
Coaling
01.2019 - 03.2019
- Conducted thorough quality inspections of automotive components to ensure adherence to strict industry standards
- Efficiently packaged finished products for distribution, maintaining optimal organization and care in preparation for shipment
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
Vehicle Shuttle
ROAD & RAIL SERVICES - Vance
Vance
04.2018 - 11.2018
- Efficiently positioned vehicles in designated areas following delivery from production, ensuring readiness for transport
- Conducted thorough inspections to verify vehicle standards, facilitating timely and quality handoff for shipping
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
Leasing Consultant/Assistant Manager
MRD - Tuscaloosa
Tuscaloosa
05.2015 - 12.2017
- Assisted clients by detailing service and rental options, ensuring comprehensive understanding of offerings
- Calculated transaction costs and processed payments, delivering accurate financial handling for customer orders
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Greeted clients, showed apartments, and prepared leases.
- Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
Education
General Education Development Certificate - General
Shelton State Community College
Tuscaloosa, AL01.2012
Skills
- Customer Service
- Accounts Receivable
- Typing accuracy and speed
- Attention to detail
- Proficiency in Microsoft Office (Excel, Word)
- Data analysis
- Time Management
- Organization
- Communication
- Problem-solving
- Ability to work independently
- Familiarity with data
- Management software
- Exceptional communication
Timeline
Customer Service Representative
Nevada Health Link Exchange
09.2024 - Current
Billing Specialist
Continuum Global Solutions AL/Remote
11.2022 - 08.2024
Food Truck Manager
Wildmans American Grill - Tuscaloosa
11.2019 - 11.2022
Production Worker
SMP Automotive - Coaling
01.2019 - 03.2019
Vehicle Shuttle
ROAD & RAIL SERVICES - Vance
04.2018 - 11.2018
Leasing Consultant/Assistant Manager
MRD - Tuscaloosa
05.2015 - 12.2017
General Education Development Certificate - General
Shelton State Community College