Amber Oakley
Grand Rapids,MI
Summary
Newly commissioned public Notary and certified loan signing agent who's Highly-motivated with the desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Certified Notary Signing Agent
Self Employed Services
Grand Rapids, MI
03.2023 - Current
- Reviewed documents and personal identifying paperwork or government-issued IDs for each person.
- Documented transactions in notary journal to maintained permanent records.
- Administered oaths and affirmations on legal documents to affirm clients' honor and accountability.
- Affixed stamp or seal on documents as proof of witnessing event or deal.
- Reviewed loan documents for completeness and compliance with state and federal regulations.
- Created and maintained records of notarized items in paper and electronic forms.
- Scheduled appointments with in-house or outside mobile notary to accommodate signing with clients.
Personal Shopper
Shipt HQ
Grand Rapids, MI
11.2019 - Current
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Satisfied customers with quick, accurate service under tight deadlines.
- Completed pickup and shopping orders for customers within local area.
- Listened to customer needs to identify and recommend best products and services.
- Greeted customers and answered product or service questions.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce and meat and delivered groceries on-time to exact location specified.
- Suggested comparable products to replace out-of-stock items.
- Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers and increasingly high tips.
- Maximized hourly rate by organizing shopping trips and planning efficient routes.
- Identified customer needs by asking questions and advising on best solutions.
Call Center Agent
Farmers Insurance Agency
Grand Rapids, MI
11.2018 - 11.2020
- Managed high-volume of inbound and outbound customer calls.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
- Updated customer accounts, addresses and contact information within call management databases.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
Certified Nursing Assistant
Sanctuary at saint marys
Grand Rapids, MI
01.2013 - 01.2018
- Answered signal lights, bells or intercom systems to determine resident needs.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Observed and reported unusual symptoms and changes to charge nurse.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Documented activities and recorded information in EMR system.
Education
GED -
Grand Haven High School
Grand Haven, MI2011
Skills
- Documentation and Reporting
- Attention to Detail
- Prioritizing Orders
- Upbeat and Outgoing Attitude
- Flexible Schedule
- Customer Service
- Verbal and Written Communication
- Deadline Driven
- Computer Skills
- Active Listening
- Friendly, Positive Attitude
- Good Work Ethic
- Organizational Skills
- Reliable & Trustworthy
- Identification Requirements
- Mail Management
- Planning & Organizing
Certification
- NNA NSA Training & Exam Passed- 2023
- Notary essential Training - 2023
- NNA Certified and background screened-2023
- NNA Member - 2023
- NNA NSA Continuing education completed-2023
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I have not failed. I’ve just found 10,000 ways that won’t work.
Thomas Edison
Timeline
Certified Notary Signing Agent
Self Employed Services
03.2023 - Current
Personal Shopper
Shipt HQ
11.2019 - Current
Call Center Agent
Farmers Insurance Agency
11.2018 - 11.2020
Certified Nursing Assistant
Sanctuary at saint marys
01.2013 - 01.2018
GED -
Grand Haven High School