Amber O'Brien
Market Basket
Dracut,MA
4
years of professional experience
Reliable and adaptable team leader with a proven track record in customer service and bar operations. Skilled in managing inventory, training staff, and fostering positive customer interactions, contributing to increased customer satisfaction and loyalty.
Work History
Bartender
6 Months- Crafted and served a diverse range of beverages to enhance customer experience.
- Managed inventory levels, ensuring timely restocking of supplies and minimizing waste.
- Trained new staff on bar procedures and customer service standards to ensure consistency.
- Established efficient workflow processes to streamline drink preparation during peak hours.
- Maintained cleanliness and organization of bar area, adhering to health and safety regulations.
- Engaged with customers to foster a welcoming atmosphere and encourage repeat visits.
Assistant Manager
3 Years 8 Months- Supervised daily store operations, ensuring adherence to quality and customer service standards.
- Trained and mentored new team members on operational procedures and best practices.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Collaborated with department managers to optimize product placement and merchandising strategies.
- Resolved customer inquiries and complaints, fostering a positive shopping experience.
- Coordinated staff schedules, balancing labor needs with operational demands for efficiency.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Education
High School Diploma
- Completed AP course in biology, chemistry, psychology, statistics, U.S government, literature, and language.
- 4.5 GPA
- Ranked in Top 10% of class
- Extracurricular Activities: Taekwondo, Junior Leadership team, Demonstration team.
- Honor Roll: both semesters for all four years.
Bachelor of Science - Nursing
- Dean's List 1st and 2nd semester
Skills
Strong multitasking
Customer service
Highly reliable
Team player attitude
Outgoing personality
Team leadership
Timeline
Bartender
VFW Post 5791
02.2026 - CurrentRead More
Assistant Manager
Market Basket
12.2022 - CurrentRead More
Endicott College
Bachelor of Science from Nursing
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Methuen High School
High School Diploma
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