Open To Work
Amber Painter-Cross
Midland,MI
Summary
Experienced professional specializing in ADA compliance and trauma-informed communication. Skilled in de-escalation and client support, delivering accurate documentation and compassionate service in high-pressure settings. Focused on improving the experience of individuals with disabilities while upholding confidentiality and quality assurance.
Overview
12
12
years of professional experience
1
1
Certification
Work History
ADA Accommodations Testing Coordinator
Davenport University
10.2024 - Current
- Assisted students with disabilities, including those facing anxiety or emotional distress, to ensure access to testing accommodations.
- Ensure strict compliance with ADA regulations and confidentiality standards.
- Coordinated with faculty and staff while maintaining calm communication during high-stress situations to facilitate smooth testing processes.
- Document testing sessions thoroughly to ensure accurate records are maintained.
Hotel Booking Agent (Remote)
Hotel Planner
06.2023 - Current
- Provide real-time customer service in a fully remote environment.
- Handle multiple systems while maintaining accuracy and professionalism.
- Resolve escalated concerns using calm, solution-focused communication.
Recruiter - Medical Staffing
PRN on Demand
03.2020 - 12.2024
- Recruited healthcare professionals and facilitated their integration in high-stress medical settings.
- Executed screenings, verified credentials, and managed compliance documentation to ensure staffing readiness.
- Communicated calmly in time-sensitive staffing situations, supporting team stability and patient care.
Medical Documentation Specialist (Remote)
Veterans Evaluation Services
03.2022 - 07.2024
- Reviewed and compiled sensitive medical documentation for veterans' disability claims.
- Maintained HIPAA compliance and strict confidentiality.
- Provided compassionate communication to veterans to enhance their experience.
Behavior Technician
Autism & Behavioral Health
01.2014 - 01.2022
- Provided direct behavioral support to children in high-emotion situations.
- Implemented de-escalation and emotional regulation strategies to enhance children's coping skills.
- Tracked behavioral progress and coordinated with clinical teams and families to align treatment goals.
Education
Associate in Science & Arts - Psychology & Human Services
Kirtland Community College
06.2026
Medical Administrative Assistant Certificate -
Sanilac Career Center
01.2024
Medical Billing & Coding Diploma -
MedCerts
01.2021
Skills
- ADA compliance
- HIPAA compliance
- Accessibility advocacy
- Data accuracy
- Quality assurance
- Client support
- Resource management
- Trauma communication
- Customer Service
- Communication skills
Certification
Certified Medical Administrative Assistant (CMMA), Active
Work Preference
Job Search Status
Open to workWork Type
Part TimeContract WorkFull TimeGig WorkLocation Preference
RemoteSalary Range
$13/hr - $35/hrTimeline
ADA Accommodations Testing Coordinator
Davenport University
10.2024 - Current
Hotel Booking Agent (Remote)
Hotel Planner
06.2023 - Current
Medical Documentation Specialist (Remote)
Veterans Evaluation Services
03.2022 - 07.2024
Recruiter - Medical Staffing
PRN on Demand
03.2020 - 12.2024
Behavior Technician
Autism & Behavioral Health
01.2014 - 01.2022
Associate in Science & Arts - Psychology & Human Services
Kirtland Community College
Medical Administrative Assistant Certificate -
Sanilac Career Center
Medical Billing & Coding Diploma -
MedCerts