Amber Parker
Concrete,WA
Summary
- Astute Business Owner successful in operations management, competitive analysis and financial management. Demonstrated success in growth and innovation. Capitalizing on new trends and technologies to boost business initiatives and reach sales objectives.
Overview
13
13
years of professional experience
4
4
Certification
Work History
Business Owner/Operator
Horizon Housekeeping
Sedro-Woolley, WA
06.2013 - Current
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Lead projects and analyze data to identify opportunities for improvement.
- Resolve conflicts and negotiate mutually beneficial agreements between parties.
- Complete paperwork, recognizing discrepancies and promptly addressing for resolution.
- Maintaine motivated and well-paid sales team by calculating commission payments on time.
- Use print strategies such as newspaper ads, business catalogs and marketing brochures to bring in and capture new customer business.
- Resolve problems, improve operations and provide exceptional service.
Corporate Travel Agent
Legacy Travel Club
Mount Vernon , WA
01.2014 - 03.2018
- Booked private jets and arranged car, greeter and support services for VIP travelers.
- Reached out to airlines, hotels, rental car companies and other services to proactively resolve issues.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
- Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
- Improved workplace productivity 40% by effectively coordinating appointment schedules and itineraries and managing accounts and budgets
Education
High School Diploma -
Sedro Woolley Senior High School
Sedro-woolley, WA06.2002
Skills
- Travel Brochure Dissemination
- Travel Agent CMS
- Active Listening
- Travel Package Documentation
- Travel and Accommodations Explanation
- Foreign Country Regulations
- Customer Survey Creation
Certification
- CTC - Certified Travel Counselor
- CTA - Certified Travel Associate
Timeline
Corporate Travel Agent
Legacy Travel Club
01.2014 - 03.2018
Business Owner/Operator
Horizon Housekeeping
06.2013 - Current
High School Diploma -
Sedro Woolley Senior High School
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