Amber Parker
Cleveland,United States
Summary
Driven by a results-focused approach, I enhanced client satisfaction and streamlined operations at T-Mobile, leveraging skills in account administration and interpersonal communication. My strategic marketing initiatives at Puleos Grille significantly boosted brand visibility, showcasing my proficiency in advertising strategies and customer relationship development. Successful with experience encouraging client communication to achieve significant growth using proven strategies. Proficient in product monetization and mobilization approaches to boost long-term revenue generation. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Strategic Enterprise Government Account Specialist
T-Mobile
11.2020 - 05.2024
- Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
- Completed routine and complex account updates to resolve problems.
- Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
- Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.
- Maintained strong relationships with clients through regular communication and proactive problem-solving efforts.
- Adhered to standards of quality and service as well as all compliance requirements.
- Conducted comprehensive market analysis to inform account strategies, leading to more targeted client interactions.
Marketing Manager
Puleos Grille
09.2016 - 02.2020
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Managed social media accounts for optimal audience engagement and increased online presence.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Collaborated with cross-functional teams to ensure consistent branding across all company touchpoints and communications channels.
- Analyzed market trends to identify new opportunities, adjusting marketing plans accordingly for maximum effectiveness.
- Boosted sales performance through the creation of engaging promotional materials and targeted advertising strategies.
- Optimized website content for improved search engine rankings and increased web traffic.
Quality Control Department Manager
Duracell Distribution
11.2013 - 03.2017
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Developed strong relationships with suppliers, securing better deals and ensuring timely deliveries.
Education
Associate of Applied Science - Human Body
Miller Motte Technical
Chattanooga, TN01.2019
Skills
- Account Administration
- Customer relationship development
- Document Management
- Microsoft Office proficiency
- Business Development
- Advertising and marketing
- Research proficiency
- Advertising Strategies
Timeline
Strategic Enterprise Government Account Specialist
T-Mobile
11.2020 - 05.2024
Marketing Manager
Puleos Grille
09.2016 - 02.2020
Quality Control Department Manager
Duracell Distribution
11.2013 - 03.2017
Associate of Applied Science - Human Body
Miller Motte Technical