Amber Parker
Huntsville,UT
Summary
Results driven professional with a proven track record in enhancing customer service and operational efficiency. Skilled in conflict resolution and team leadership, eager to leverage expertise to drive customer satisfaction and team performance.
Overview
7
7
years of professional experience
Work History
Edge Manager
Dillards Department Store
Huntsville, AL
11.2024 - Current
- Managed daily operations to enhance customer service and store efficiency.
- Trained and supervised team members on sales techniques and product knowledge.
- Analyzed sales data to identify trends and implement strategic merchandising solutions.
- Developed promotional displays to drive customer engagement and increase sales.
- Collaborated with cross-functional teams to streamline workflow processes within the department.
- Resolved customer inquiries and complaints to maintain high satisfaction levels.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Target Distribution Center
Target
Madison, AL
10.2022 - 04.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
Customer Service Representative
The CarLot
Mobile, AL
02.2019 - 08.2022
- Resolved customer inquiries with efficiency and professionalism, enhancing overall satisfaction.
- Managed order processing and tracking, ensuring timely updates for customers.
- Collaborated with team members to streamline communication and improve service delivery.
- Trained new staff on customer interaction protocols and company policies.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
No Degree - Liberal Studies, Management
Alabama A&M University
Normal, AL12-2027
High School Diploma -
Vigor High School
Mobile, AL05-2022
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Verbal and written communication
- Goal setting
- Project management
- Conflict resolution
- Active listening
Affiliations
Choir Member & Social Media co
Timeline
Edge Manager
Dillards Department Store
11.2024 - Current
Target Distribution Center
Target
10.2022 - 04.2024
Customer Service Representative
The CarLot
02.2019 - 08.2022
No Degree - Liberal Studies, Management
Alabama A&M University
High School Diploma -
Vigor High School