Amber Patten
East Dubuque,IL
Summary
Results-driven Network Engineer with 12 years of expertise deploying and maintaining LAN and WAN infrastructure. Dedicated technology professional with strong track record of accurately conducting system repairs and troubleshooting. Offering exemplary planning, project management and communication talents.
Professional security specialist with strong background in maintaining security and handling emergencies. Known for consistent reliability and adaptability to changing conditions. Demonstrates excellent teamwork and communication skills, ensuring collaborative efforts lead to effective security measures.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Network Engineer
Hirschbach Motor Lines
09.2023 - Current
- Facilitated seamless migrations to new platforms with thorough planning, testing, and execution of data transfers.
- Collaborated with cross-functional teams in developing robust disaster recovery plans to safeguard critical systems and data.
- Provide support and escalation assistance for fellow colleagues. Support for 25 locations.
- Monitored network capacity and performance to diagnose and resolve complex network problems.
- Provided complete end-to-end engineering and installation of route-based IP network solutions.
- Performed troubleshooting for Fortinet, Azure, and packet analysis.
- Evaluated emerging networking technologies to identify infrastructure improvement opportunities.
- Created VPN infrastructure and allowed for secure remote connections.
- Assisted with implementation and support of network monitoring tools.
C.I.O.
Hillcrest Family Services
06.2021 - 09.2023
- Enhanced communication, collaboration, and decision-making processes by introducing modern business intelligence tools.
- Spearheaded digital transformation efforts to increase efficiency, productivity, and customer satisfaction levels.
- Reduced operational costs for company through strategic vendor management and contract negotiations.
- Improved system reliability and reduced downtime by implementing robust infrastructure upgrades and monitoring solutions.
- Developed highly skilled IT team through targeted recruitment, training, and mentorship initiatives.
- Implemented Agile methodologies across IT projects for faster delivery times and increased flexibility in response to changing requirements.
- Ensured regulatory compliance within organization's IT landscape through effective risk management strategies and ongoing audits.
- Fostered strong relationships between IT department and other business units to drive cross-functional collaboration on key initiatives.
Network Administrator
Grand River Medical Group
09.2017 - 06.2022
- Performs day-to-day LAN and WAN administration, maintenance and support.
- Monitors stability of network and wireless services to deliver comprehensive stability.
- Assumes system administrator responsibilities for servers, back up, and virtual environments
- Installs, configures, and supports local area network (LAN), wide area network (WAN) and Internet systems
- Maintains network hardware and software and monitor networks to support network availability to end users
- Verify continuity of computer and telephone system services for users through technical expertise, assistance and project coordination
- Develop and refine security processes for all data and assets
- Plan, coordinate, and implement network and equipment for new offices
- Identify and immediately resolved issues with network devices, including firewalls, switches, IP Phones, etc
- Increase knowledge base for help desk staff by authoring documentation for system configuration and troubleshooting
- Constructed and maintain Virtual Local Area Network (VLAN) redesign
- Prepare productivity reports for management
- Review violations of computer security procedures and develop mitigation plans
- Implemented end user on going security training and Phishing testing
- Introduced, implemented and maintain anti-malware, web filtering, application control, and vulnerability scanning environments
- Introduced, implemented, and maintain regular systems patching
- Recommend improvements in security systems and procedures
- Perform risk analyses to identify appropriate security countermeasures
- Engineered, maintain and repair security systems and programmable logic controls
- Erected and maintain firewalls to protect confidential information
- Conduct security audits to identify vulnerabilities
- Develop and initiated projects, including managing costs, schedule and performance
- Modify and direct project plans to meet organizational needs
Business Technician
CenturyLink
03.2017 - 09.2017
- Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution
- Planned layouts and ran cable into buildings and through walls, attics and crawl spaces
- Read blueprints and schematics to correctly place equipment
- Installed and configured new devices and system components
- Researched and recommended network and data communications hardware and software
- Responded to service requests during and after business hours
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications
Network Specialist Lead
Truck Country
12.2014 - 02.2017
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Patched software and installed new versions to eliminate security problems and protect data.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Collaborated with outside departments to implement system-wide improvements.
- Helped streamline repair processes and update procedures for support action consistency.
- Performed root cause analysis and general troubleshooting.
- Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
- Liaised effectively with others to promote on-going network design, reevaluation and optimization that scaled with company growth.
- Communicated regularly with customers concerning data exchange and technology integration.
- Interviewed, trained and mentored staff by coaching daily, leading performance reviews and offering constructive feedback.
- Analyzed projects to determine resource requirements and procured necessary equipment and software, in addition to implementation and end user training
Education
Bachelor of Science - Cyber Security And Information Assurance
Western Governor's University
UtahAssociate of Science - Information Technology\Network Analysis
Northeast Iowa Community College
Peosta, IA05.2015
Skills
- Analysis and critical thinking
- Network repairs and maintenance
- Network security oversight
- Infrastructure planning
- Network engineering and design
- Network device monitoring
- Wide area network optimization
- Networking and routing protocol expertise
- Strong troubleshooting skills
- Routing protocols expertise
- Load balancing techniques
- Technical support capabilities
- Multi vendor switch and firewall configuration expertise
- Cyber security protocols
- Security control expertise
Certification
CTNS - Certified Telecommunications Network Specialist
COMPTIA A+, Security+, Pentest+, Network+, and Project+
Timeline
Network Engineer
Hirschbach Motor Lines
09.2023 - Current
C.I.O.
Hillcrest Family Services
06.2021 - 09.2023
Network Administrator
Grand River Medical Group
09.2017 - 06.2022
Business Technician
CenturyLink
03.2017 - 09.2017
Network Specialist Lead
Truck Country
12.2014 - 02.2017
CTNS - Certified Telecommunications Network Specialist
COMPTIA A+, Security+, Pentest+, Network+, and Project+
Bachelor of Science - Cyber Security And Information Assurance
Western Governor's University
Associate of Science - Information Technology\Network Analysis
Northeast Iowa Community College
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