Amber Patterson
Smithfield,VA
Summary
Compassionate Medical Assistant with expertise in patient care coordination, clinical documentation, and HIPAA compliance. Committed to enhancing patient satisfaction through effective communication and efficient record management.
Dedicated Medical Assistant skilled in clinical documentation, patient assessments, and compassionate care. Proven ability to manage patient records and support healthcare providers, ensuring high standards of patient safety and satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Medical Assistant
Mary Washington Healthcare
Bowling Green, VA
09.2023 - Current
- Assisted healthcare providers with patient examinations and procedures.
- Managed patient records using electronic health record (EHR) systems efficiently.
- Prepared examination rooms, ensuring cleanliness and availability of medical supplies.
- Conducted routine laboratory tests and accurately reported results to physicians.
- Maintained compliance with healthcare regulations and internal policies for safety standards.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Triage
- Phlebotomy
- Injections
Medical Assistant
NextCare
Fredericksburg, VA
04.2022 - 09.2023
- Educated patients on treatment plans, medications, and follow-up care instructions.
- Coordinated patient scheduling to optimize clinic workflow and reduce wait times.
- Collaborated with multidisciplinary teams to enhance overall patient care delivery.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Facilitated patient education on treatment plans and medications, improving understanding and compliance.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Collected and documented patient medical information such as blood pressure and weight.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Taught patients about medications, procedures, and care plan instructions.
- Oriented and trained new staff on proper procedures and policies.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Measured patient pulse oximetry.
Education
High School Diploma -
College of Albemarle
Elizabeth City, NC12-2005
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Vital sign monitoring
- EMR / EHR
- Direct patient care
- Clinical documentation
- Patient-focused care
- Phlebotomy
- Reliable team player
- Procedure assistance
- Compassionate
- CPR
- Immunization administration
- Specimens collection and processing
- Patient assessments
- Laboratory specimen collection
- Maintaining confidentiality
- Appointment setting
- Medical records management
- Patient care coordination
- Patient flow management
- Medical supply inventory
- Trustworthy companion
- OB/GYN procedures
- Simple dressings
- Inventory management
Certification
- RMA - Registered Medical Assistant
- CPR
Timeline
Medical Assistant
Mary Washington Healthcare
09.2023 - Current
Medical Assistant
NextCare
04.2022 - 09.2023
High School Diploma -
College of Albemarle