Amber Paulson
Yorktown,VA
Summary
Detail-oriented administrative assistant with extensive experience in customer service and office administration. Proficient in data entry, scheduling, and document preparation, consistently improving office operations through effective multitasking and organizational strategies. Demonstrated ability to work collaboratively in team settings or independently to meet company goals and deadlines.
Overview
4
4
years of professional experience
Work History
Dental Front Desk Administrator
Patriot Oral and Facial Surgery
Williamsburg, Virginia
01.2026 - 08.2026
- Verified insurance details and processed patient payments efficiently.
- Processed credit card transactions for services rendered.
- Confirmed patient information to uphold precise, up-to-date records.
- Managed patient records using OMS Vision to ensure data accuracy.
- Handled patient inquiries and requests through phone and in-person interactions, ensuring prompt and effective communication.
- Welcomed patients to the clinic with a friendly demeanor. Created a professional, welcoming environment.
- Managed office supply inventory and ordered materials to support smooth clinic operations.
- Prepared daily reports detailing appointments scheduled, cancelled, or rescheduled.
Front Desk Lead
Hampton Roads ENT & Allergy
Newport News, Virginia
12.2025 - 12.2026
- Coordinated with medical staff to streamline appointment scheduling and reduce wait times.
- Managed daily front desk operations, enhancing patient flow efficiency.
- Trained and supervised front desk staff to meet high customer service standards.
- Resolved customer complaints promptly to uphold high levels of patient satisfaction.
- Assisted patients with insurance verification and resolved billing inquiries to enhance overall patient experience.
- Scheduled staff shifts, ensuring adequate coverage during peak hours.
- Executed payment processing tasks to ensure accurate financial transactions. accurately, handling cashiering duties and credit card transactions.
Administrative Assistant
Peninsula Funeral Home
Newport News, Virginia
09.2024 - 12.2025
- Efficiently coordinated scheduling for funeral services and family consultations.
- Organized and maintained client files and sensitive documents with precision.
- Processed administrative tasks, including filing paperwork and data entry, to maintain organized client records.
- Typed and submitted obituaries to newspapers and funeral home websites, ensuring timely publication.
- Created memorial folders and thank you notes, providing families with meaningful tributes to honor loved ones.
- Prepared legal documents, including death certificates and permits, ensuring compliance with regulations.
Medical Records/Central Supply Technician
Bayside Nursing Home
Poquoson, Virginia
03.2023 - 09.2024
- Maintained medical records to uphold confidentiality and improve patient service delivery.
- Managed patient records utilizing electronic health record systems for enhanced accuracy.
- Processed medical record requests from patients and healthcare providers efficiently.
- Performed regular audits of medical records to ensure adherence to quality assurance standards.
- Inspected supplies regularly to verify expiration dates, ensuring quality and compliance.
- Optimized inventory management to improve resource allocation and streamline departure processes.
- Implemented a new product categorization system, enhancing organization and retrieval efficiency.
Education
Certified Nurses Aide - Certified Nurses Aide
Riverside School of Nursing
Newport News, VA02-2010
High School Diploma -
York High School
Yorktown06-2006
Cosmetology - Cosmetology
New Horizons Regional Education
Hampton, VA06-2006
Skills
- Medical record management
- Insurance verification
- Patient payment processing
- Front desk operations
- Appointment coordination
- Calendar management
- Customer relationship management
- Team collaboration
- Effective communication
- OMS Vision, Raintree, and ModMed Software
Timeline
Dental Front Desk Administrator
Patriot Oral and Facial Surgery
01.2026 - 08.2026
Front Desk Lead
Hampton Roads ENT & Allergy
12.2025 - 12.2026
Administrative Assistant
Peninsula Funeral Home
09.2024 - 12.2025
Medical Records/Central Supply Technician
Bayside Nursing Home
03.2023 - 09.2024
Certified Nurses Aide - Certified Nurses Aide
Riverside School of Nursing
High School Diploma -
York High School
Cosmetology - Cosmetology
New Horizons Regional Education