CHARMAINE REYNOLDS
Washington
Summary
Seasoned Front Desk Administrator with solid background in office administration and customer service. Display strong command over managing front desk operations, including greeting patients, scheduling appointments, and handling correspondence. Possess outstanding communication skills, problem-solving abilities, and keen attention to detail that contribute to efficient day-to-day operations. Proven history of improving office workflow and fostering positive patient experiences.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Dental Front Desk Administrator
Toothio
Baltimore
11.2024 - Current
- Perform administrative tasks such as filing, copying, data entry, insurance verification, and scanning documents.
- Scheduled appointments for patients based on availability of staff.
Daycare Provider
Generational Stability LLC
Washington
04.2022 - Current
- Demonstrated excellent communication skills to effectively interact with children and families
- Utilized creative methods of teaching including storytelling, arts and crafts projects, songs and games
- Communicated with children's parents and guardians about daily activities, behaviors, and related issues
Trearment Coordinator
Virginia Dental Center
Arlington
08.2021 - 05.2022
- Assisted patients with scheduling appointments, verifying insurance coverage and completing paperwork
- Processed payments and maintained financial accounts for each patient accurately
- Ensured compliance with HIPAA regulations related to the protection of confidential patient information.
- Assisted dentist in helping patients determine optimal treatment options.
Front Desk, Dental Assistant Level II/Claims
Family Dental Center
Washington
10.2018 - 07.2021
- Provided administrative support to dental staff, including filing, scheduling appointments, and managing correspondence
- Greeted patients and updated patient records in practice management system
- Took Xrays, sanitized operatories and procedure instruments, dental charting
Assistant Restaurant General Manager
Medium Rare Restaurant
Washington
02.2018 - 05.2019
- Assisted in the hiring process for new employees and conducted orientation sessions.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
Education
Expanded Function Dental Assistsant -
Fortis College
Landover01.2019
High school diploma or GED -
Penn Foster
Pennsylvania01.2018
Skills
- Insurance Verification
- Restaurant Management
- Customer service
- Registration and Scheduling
- Administrative skills
- Denticon
- WinOMS
- Easy Dental
- WinOMS
Certification
Notary Public
References
References available upon request
Timeline
Dental Front Desk Administrator
Toothio
11.2024 - Current
Daycare Provider
Generational Stability LLC
04.2022 - Current
Trearment Coordinator
Virginia Dental Center
08.2021 - 05.2022
Front Desk, Dental Assistant Level II/Claims
Family Dental Center
10.2018 - 07.2021
Assistant Restaurant General Manager
Medium Rare Restaurant
02.2018 - 05.2019
Expanded Function Dental Assistsant -
Fortis College
High school diploma or GED -
Penn Foster