Ashley Stephenson
Spring
Summary
Experienced with front desk operations, ensuring seamless guest experiences and efficient service. Utilizes team leadership and problem-solving skills to maintain high standards. Knowledge of hospitality procedures and staff coordination to enhance overall performance.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Front Desk Manager
Modern Dermatology
07.2023 - Current
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Responded to telephone, email and in-person inquiries
- Streamlined check-in and check-out processes for a smoother guest experience.
- Managed team schedules, ensuring adequate staffing levels for optimal front desk operations.
- Improved staff communication through regular meetings, leading to enhanced teamwork and overall efficiency.
- Managed retail and purchases
- Managed financial reporting
- Inventory reporting and sales
Lead Healthcare Administrator
WESTSIDE DERMATOLOGY
08.2021 - 07.2023
- Interview and train
- Manage a very busy front desk
- Assist with Medical Assisting from time to time; Rooming patients
- Completing patient intake
- Taking patient vitals when appropriate
- Completing/Updating patient charting
- Verifying Insurance
- Scheduling patient appointments
- Performing administrative and clerical duties
- Answering, investigating, and directing patients to the appropriate staff member
- Reviewing patient accounts and updating/verifying as necessary
Lead Customer Service Representative
Solei Day Spa
11.2019 - 07.2020
- Greet and assist every customer with check in process
- Completing payments on account
- Answering telephones
- Utilizing computer software
- Resolving customer complaints and issues
- Training and coaching new staff members
- Completing inventory and displays
- Working with Customer Service Manager to ensure proper customer service is being delivered
HR/Administrative Assistant
SKIS Painting, INC
03.2018 - 08.2019
- Received inbound client/candidate calls and emails
- Assisted clients and candidates through the hiring process
- Obtained information to complete the background screenings
- Assisted Employees/Clients with daily needs in the Commercial Painting Industry
Communications Specialist
Nordstrom
08.2011 - 01.2018
- Responsible for all incoming calls on a multi-line switchboard
- Coordinated project materials, including managing physical and digital files, monitoring spreadsheets and updating reports
- Completed monthly projects and weekly reports for multiple departments
- Assisted customers and team members daily
Education
Certification in Healthcare Administration -
Pima Medical Institute
Tucson, Renton10.2021
High school diploma -
Auburn Senior High School
Auburn, WA06.2011
Skills
- Reception Management
- Healthcare Administration Experience
- Medical Record Management
- Advanced MS Office Skills
- Patient Data Administration
- Recruitment and Onboarding
- Proficient in Medical Terminology
- Healthcare Appointment Coordination
- Team Leadership
- Communication Skills
- Organizational Time Skills
- Vital Signs Basics
- HIPAA Compliance Knowledge
- Medical Insurance Billing & Coding
- Patient Education
- Talent Acquisition Skills
- Complaint handling
Certification
Certified Administrative Professional, 05/01/21
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Front Desk Manager
Modern Dermatology
07.2023 - Current
Lead Healthcare Administrator
WESTSIDE DERMATOLOGY
08.2021 - 07.2023
Lead Customer Service Representative
Solei Day Spa
11.2019 - 07.2020
HR/Administrative Assistant
SKIS Painting, INC
03.2018 - 08.2019
Communications Specialist
Nordstrom
08.2011 - 01.2018
High school diploma -
Auburn Senior High School
Certified Administrative Professional, 05/01/21
Certification in Healthcare Administration -
Pima Medical Institute
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