Robert Patty
Glasgow,KY
Summary
Front desk and operations professional with 10+ years of customer service leadership and cash handling. Resolved customer concerns quickly while maintaining smooth daily operations. Supported staff through process improvements, scheduling coordination, and service standards.
Overview
1
1
Certification
31
31
years of professional experience
Work History
Front Desk Manager
Barren County YMCA
Glasgow, Kentucky
06.2026 - Current
- • Processed customer payments and balanced cash drawer according to YMCA procedures for accurate financial reporting.
- • Directed member concerns to appropriate YMCA staff for quick resolution.
- Answered customer inquiries promptly via phone, email, and chat. by phone, email, and chat with a professional tone.
- Assisted customers with product information, service options, and account changes.
- • Prepared reports, records, and routine business documents.
- Communicated with clients and team members to resolve requests.
- • Supported positive camper experiences during daily activities and recreation periods.
- • Monitored camper safety through consistent rule enforcement and behavior oversight.
- • Updated counselors, supervisors, and staff on camp changes and concerns to ensure smooth operations.
- Coordinated resident intake interviews to gather essential household information for program eligibility. interviews and gathered required household information.
- Referred applicants to supportive services and emergency housing resources.
- Maintained accurate records, files, and reports of program activities.
Front Desk Supervisor
Junction City YMCA
Junction City, Kansas
01.2018 - 06.2026
- Welcomed high volumes of guests, contributing to a positive customer experience.
- Trained staff on greeting standards, phone etiquette, and daily reception procedures.
- Monitored the front desk staff to maintain strong customer service.
- Addressed and resolved customer complaints to enhance satisfaction.
- Supported front desk operations, member services, and visitor check-in at community YMCA.
- Handled membership questions, program registration, and facility access requests.
- Arranged front desk coverage and coordinated shift handoffs with team members.
- Processed payments, receipts, and paperwork using YMCA front desk systems.
- Monitored lobby activity and addressed safety concerns during busy hours.
- Built weekly front desk schedules based on business needs.
Assistant Manager
Platinum Audio
Junction City, Kansas
01.2018 - 06.2026
- Tracked inventory levels and ordered audio equipment supplies to ensure availability for customer demand.
- Supported sales floor scheduling and task assignments for staff.
- Addressed customer concerns and service issues, escalating to management when necessary for resolution.
- Prepared reports covering sales, inventory, and staffing activities.
- Organized premium audio merchandise and maintained store displays to enhance customer experience.
- Mediated and resolved team conflicts to maintain a collaborative work atmosphere in a professional and effective manner.
- Created reports on sales trends, inventory levels, and financial data.
Supply Specialist
U.S. Army Active Duty
Fort Riley , Kansas
03.1996 - 02.2015
- Managed Army supply accountability and property records across active duty operations.
- Processed requisition, issue, and turn-in actions for unit equipment and matériel, ensuring operational readiness.
- Trained soldiers on supply procedures and property control standards, improving compliance and accountability.
- Prepared shipping, packing, and receipt documents for military equipment movements.
- Supported commanders with timely logistics reports and supply status updates, enhancing decision-making.
- Applied knowledge of Federal Acquisition Regulations to support compliance.
- Built and guided collaborative supply operations team while delivering process training.
Education
Associate of Applied Science - Business/ Psychology
Barton County Community College
Fort Riley, KS05-2014
High School Diploma -
Kemper County High
De Kalb, MS05-1995
Skills
- Reception management
- Membership processing
- Cash management
- Appointment scheduling
- Facility management
- Staff training
- Client relations
Certification
- CPR First Aid
Timeline
Front Desk Manager
Barren County YMCA
06.2026 - Current
Front Desk Supervisor
Junction City YMCA
01.2018 - 06.2026
Assistant Manager
Platinum Audio
01.2018 - 06.2026
Supply Specialist
U.S. Army Active Duty
03.1996 - 02.2015
Associate of Applied Science - Business/ Psychology
Barton County Community College
High School Diploma -
Kemper County High