Amber Pearce
Lakeland,FL
Summary
Proven to excel in high-pressure environments, I leveraged strong multitasking abilities and exceptional customer service at Longhorn Steakhouse to enhance guest experiences and streamline service operations. My leadership as Front End Coordinator at Tj Maxx reduced cashier errors significantly, thanks to comprehensive training and team-building initiatives. Skilled in POS systems and fostering positive workplace culture, I consistently exceed employer expectations.
Overview
10
10
years of professional experience
Work History
Server
Longhorn Steakhouse
Lakeland, FL
03.2015 - 09.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Front End Coordinator
Tj Maxx
Lakeland, FL
08.2014 - 02.2015
- Enforced company policies attentively while also remaining empathetic toward customer concerns or complaints.
- Successfully oversaw and handled all merchandising and maintenance for front end.
- Enhanced employee morale with regular team-building activities, fostering a positive work environment.
- Reduced cashier errors by implementing comprehensive training programs and providing ongoing support.
Education
Cosmetology
Lakeland Senior High School
Lakeland, FLSkills
- Strong Work Ethic
- Exceptional customer service
- Guest Engagement and relationships
- Punctuality
- Reliable
Timeline
Server
Longhorn Steakhouse
03.2015 - 09.2024
Front End Coordinator
Tj Maxx
08.2014 - 02.2015
Cosmetology
Lakeland Senior High School