Amber Marion
Cameron,NC
Summary
Results-driven retail professional with over five years of experience in team leadership and inventory management. Expertise in training employees and optimizing customer service strategies to achieve high satisfaction rates and operational efficiency.
Overview
1
1
Language
8
8
years of professional experience
Work History
Assistant Store Manager
Family Dollar
Spring Lake, North Carolina
02.2026 - Current
- Maintained high customer service standards, fostering positive shopping experiences.
- Resolved customer inquiries and complaints, improving customer satisfaction and loyalty.
- Trained new team members on store policies and customer service protocols.
- Handled cash register transactions while ensuring accurate cash handling procedures.
- Organized stock and conducted regular audits, ensuring accurate inventory levels.
- Monitored store cleanliness and organization to meet company standards.
- Participated in team meetings to discuss sales goals and operational enhancements.
Store Manager
Family Dollar
Vass, North Carolina
11.2018 - 12.2023
- Managed daily store operations, ensuring efficient staff scheduling and workflow.
- Trained and supervised team members on customer service best practices, enhancing service quality and customer experience.
- Resolved customer inquiries and complaints efficiently, contributing to increased customer satisfaction.
- Implemented visual merchandising standards to optimize product displays and attract customers.
- Monitored inventory levels and placed orders, ensuring consistent stock availability and minimizing potential sales loss.
- Oversaw inventory management through cycle counts, audits, and shrinkage control.
- Conducted inventory tracking and physical counts to minimize loss and ensure accuracy.
- Balanced sales, reconciled cash, and executed bank deposits for opening and closing duties.
Education
High School Diploma -
Union Pines High School
Carthage, NC06-2013
Skills
- Inventory management and visual merchandising
- Customer service and cash handling
- Employee training and development
- Team leadership and shift scheduling
- Time management and problem solving
- Communication skills and upselling
Languages
English
Professional
Timeline
Assistant Store Manager
Family Dollar
02.2026 - Current
Store Manager
Family Dollar
11.2018 - 12.2023
High School Diploma -
Union Pines High School