Amber Penrod
Genola
Summary
Proactive office manager with over four years of experience in organizational management and customer service enhancement. Skilled in payroll processing, vendor negotiations, and workflow optimization, contributing to improved operational efficiency and employee performance.
Overview
7
7
years of professional experience
Work History
Office Manager
Hurricane Marine Construction, LLC
Farr West, UT
05.2022 - Current
- Managed office operations, ensuring compliance with organizational policies and procedures.
- Maintained vendor relationships, negotiating contracts for cost-effective services and supplies.
- Updated reports, managed accounts, and generated reports for company database.
- Contributed to a successful annual audit by preparing thorough documentation in accordance with regulatory requirements.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Completed bi-weekly payroll for up to 15 employees.
Assistant Manager
Jackson Food Stores
Salem, UT
05.2019 - 08.2021
- Streamlined inventory management processes to minimize waste and optimize stock levels.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Coordinated staff scheduling to ensure adequate coverage during peak hours.
- Implemented customer feedback initiatives to improve satisfaction and loyalty.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Oversaw daily operations to maintain store cleanliness and organization.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
Education
High School Diploma -
Spanish Fork High School
Spanish Fork, UT05-2004
Skills
- Customer service
- Office management
- Organizational skills
- Customer relations
- Scheduling and calendar management
- Payroll processing
- Clerical support
- Scheduling
- Employee supervision
- Human resources
- Attention to detail
- Multitasking and organization
- Reliability
Timeline
Office Manager
Hurricane Marine Construction, LLC
05.2022 - Current
Assistant Manager
Jackson Food Stores
05.2019 - 08.2021
High School Diploma -
Spanish Fork High School