Amber Phillips
Bear,DE
Summary
Oversaw office functions across multiple sectors with over 15 years of experience in healthcare, construction, retail, and financial services.
Cultivated an inclusive culture by managing and guiding multicultural teams towards shared objectives.
Leveraged expertise in revenue cycle efficiency, data analytics, and auditing to address intricate challenges.
Overview
27
27
years of professional experience
Work History
Medical Billing Manager
First State DME
08.2023 - Current
- Oversaw the entire medical billing operations at First State DME (Durable Medical Equipment) ensuring accurate invoicing, compliance with insurance policies, and effective management of patient accounts and billing staff; implemented process improvements that enhanced revenue cycle efficiency and reduced errors in claims processing.
Medical Billing Specialist
Just Kids Pediatrics
01.2022 - 07.2023
- Managed and streamlined billing processes, ensuring accurate invoicing and compliance with healthcare regulations at Just Kids Pediatrics; meticulously tracked patient accounts, submitted insurance claims, and resolved discrepancies to optimize revenue cycle efficiency.
Radiology Billing Specialist
Christiana Care Health Services
12.2021 - 12.2022
- Audited ICD-10 and CPT codes for radiology services to ensure accuracy and compliance with medical coding standards.
- Created and updated Excel spreadsheets to improve patient and billing information management, enhancing billing team efficiency.
- Analyzed radiology reports against diagnosis codes, resolving discrepancies and contributing to a 38% decrease in potential losses and a 30% rise in monthly revenue.
Sr. Billing Specialist
Hospital Billing Collections Services (HBCS)
04.2017 - 11.2020
- Conducted detailed reviews and reconciliations of billing accounts to resolve unpaid claims, denials, and discrepancies.
- Provided training to new billing specialists on system usage, organizational policies, and procedural billing methods.
- Achieved a 99% customer satisfaction rate by upholding high customer service standards in a fast-paced call environment.
Medical Biller/Bookkeeper
Trinity Home Healthcare
01.2013 - 03.2017
- Managed office operations by maintaining bookkeeping in QuickBooks, scheduling clients, and handling full-cycle medical billing to improve efficiency and client services.
- Conducted audits of patient accounts to resolve billing discrepancies and processed biweekly payroll using Paychex, guaranteeing precise and punctual compensation for employees.
- Streamlined office procedures and chart documentation to enhance quality assurance and reduce audit risks, while providing administrative and managerial support to the CEO.
Office Manager/Bookkeeper
PHC Services
10.2005 - 12.2012
- Administered HR functions per DE State laws including; recruitment, personnel files, record-keeping, trainings, coordinating benefits and weekly payroll management.
- Maintained legal compliance by processing ERISA, COBRA, HIPAA, E-Verify, and FMLA documents in accordance with regulatory timelines.
- Managed inventory, handled supply procurement & returns, and formulated job pricing and sales contracts; generated customer job estimates and contracts via QuickBooks.
- Coordinated scheduling and logistics for various projects, ensured permit acquisition, and executed financial tasks such as; AP & AR functions, bank reconciliations, and job cost analysis.
Executive Assistant
Barclays (aka- Juniper Bank)
05.2003 - 09.2005
- Coordinated multiple Directors' schedules, arranged travel logistics, and organized holidays and corporate events for Bank Ops, Quality Assurance & Online Service Center.
- Prepared and edited various documents such as emails, reports, and presentations for weekly executive meetings.
- Implemented a new mail scanning system to enhance operational efficiency.
- Reconciled petty cash monthly, and processed weekly expense reports within the SAP system.
Administrative Assistant / Physician Billing
Christiana Care Health Services
12.1999 - 04.2003
- Managed full cycle physician billing and conducted audits on Superbills, validating ICD 9 & CPT codes to enhance claim submission integrity.
- Coordinated claim follow-ups with insurance companies and managed accounts receivable to address delays exceeding 30 days.
- Processed payments and adjustments, maintained accurate account credits, and facilitated timely refunds to insurances and patients.
Education
Bachelor of Arts - General Studies
Wilmington University
New Castle, DE06-2027
Diploma - Medical Billing and Coding
Dawn Career Institute
Newark, DE06-2015
Honor’s Certificate - Paralegal Studies
Professional Careers Development Institute
Remote06-1998
Skills
- Office Management (10 Years)
- Bookkeeping & Accounting (10 Years)
- ICD 10, HCPCS & CPT Coding (10 Years)
- Transcription- Medical & Legal (6 Years)
- Medical Anatomy & Terminology (10 Years)
- QuickBooks (10 Years)
- Customer Service Specialist (10 Years)
- Payroll Management (8 Years)
- Medical Office Experience (6 Years)
- MS Office Programs (20 Years)
- Administrative Support Experience (15 Years)
- Collections - over 30 days (10 Years)
- Accounts Receivables/Payables (10 Years)
- Project Management (6 Years)
Timeline
Medical Billing Manager
First State DME
08.2023 - Current
Medical Billing Specialist
Just Kids Pediatrics
01.2022 - 07.2023
Radiology Billing Specialist
Christiana Care Health Services
12.2021 - 12.2022
Sr. Billing Specialist
Hospital Billing Collections Services (HBCS)
04.2017 - 11.2020
Medical Biller/Bookkeeper
Trinity Home Healthcare
01.2013 - 03.2017
Office Manager/Bookkeeper
PHC Services
10.2005 - 12.2012
Executive Assistant
Barclays (aka- Juniper Bank)
05.2003 - 09.2005
Administrative Assistant / Physician Billing
Christiana Care Health Services
12.1999 - 04.2003
Diploma - Medical Billing and Coding
Dawn Career Institute
Honor’s Certificate - Paralegal Studies
Professional Careers Development Institute
Bachelor of Arts - General Studies
Wilmington University