Fannie Sorrell
University Park,IL
Summary
Results-oriented professional with proven analytical attention to detail, multitasking, and problem-solving skills. My goal is to leverage the acquied abilities and skills in current and former leadership/co-leaderdhip roles to graciously and successfully fill a leadership role at your company with proven results. I have been frequently praised as hard-working by that lead above me and my colleagues-peers, I can be relied upon to help your company achieve its goals. Authorized to work in the US for any employer
Overview
19
19
years of professional experience
1
1
Certification
Work History
Community Site Manager
Carefree Management
07.2022 - Current
- Completed the lease up of an 55 unit Blended Community (LIHTC/HOME-Acceptance of Section 8 Vouchers) Senior Living Community -55 years & older
- Partnered with builders after building completion to ensure all aspects of building were in working order
- Manage wait list
- Management and Oversight of property budget
- Manage the various day to day tasks of a blended program affordable housing community
- Rent Collection
- Annual Recertifications/Unit inspections
- Partner with maintenance personnel to ensure customer satisfaction for work order completion
- Partner with residents and outside agencies to coordinate resident social activities/programs
- Partner with maintenance staff to ensure work order satisfaction and efficient and timely make readys
Assistant Manager
Lutheran Social Services of Illinois
01.2020 - 04.2021
- Assisted Property Manager in the management of a 99 unit Section 8 project based Senior Housing community- 62 years and older
- Completed annual lease renewals
- Assisted in rent collection/posting & bank deposits/5- day notices/lease violations
- Weekly accounts receivable prepping/ creating vendor vouchers to send to corporate office for payment. Creating, responding to maintenance service requests and resident follow up.
- Upheld a high standard of customer service and resident retention
Assistant Site Manager
Interstate Realty Management
11.2009 - 06.2017
- Co managed 176 unit multi-family housing community. Assisted with the overall operations of this 100% LIHTC Community with the acceptance of Section 8 housing vouchers
- Greeted all prospects walk-ins and appointments, completed property tours,collected application fees, completed pre-approval income calculations per LIHTC guidelines
- Processed credit applications/accepted administration fees-holding fees and security deposits of applicants
- Worked with the companies' LIHTC compliance department -submitting LIHTC applications for move in
- Assisted in the co-management, training, motivation and annual evaluations of staff.
- Completed pre and post move-in and move-out inspections
- Completed all annual lease renewals
- Completed post move-in 30-45 day inspections and annual housekeeping inspections
- Acquired certificates of occupancy as required by code enforcement Village of University
- Met with residents for conflict resolution
- Received resident work orders requests completed customer service satisfaction follow-ups
- Responsible for ordering office supplies while maintaining office compliance with property budgeting requirements,maintained office supply inventory logs
- Coordinated with outside contractors and maintenance for the timely apartment turnovers for move ins
- Assisted Property Manager with finalizing annualbudget
- Maintained tax credit waitlist
- Received rent payments/ imputed monthly payments into Yardi accounting system/prepared and delivered legal notices/attorney follow up for eviction files
- Assisted Site Manager as needed with day-to-day operations of the community and acted as interim manager in their absence
Leasing Consultant
Sterling Properties
02.2007 - 11.2009
- Tax Credit / Section 8 Voucher receiving Community
- Received incoming calls for rentalinquiries
- Greeted all walk-ins to property
- Conducted all prospect tours
- Completed internet lead inquiries follow up calls- converting calls into tour appointments
- Received initial income qualifications for prospects-completed all necessary qualifying verifications of prospects- submitted all information to assistant propert manager for processing
Education
High school diploma - 12th
Hyde Park Academy High School
Chicago, IL06.1989
Skills
- Term negotiation
- Typing (10 years)
- Credit Analysis (10 years)
- Property management (10 years)
- Phone etiquette (10 years)
- Multifamily properties (10 years)
- Real estate administrative experience
- General Ledger Accounting (10 years)
- Fair Housing regulations (10 years)
- Proofreading
- Organizational skills
- Relationship management (10 years)
- Record Maintenance/ Tax Credit files (10 years)
- Co-Management (10 years)
- Office Management (10 years)
- Supervising experience (10 years)
- Calendar management
- Microsoft Word (10 years)
- Property Management (10 years)
- Record keeping
- Customer support
- Contracts
- Team management
- Section 8 (10 years)
- Accounts receivable (10 years)
- Hiring
- Leadership (10 years)
- Cost accounting (10 years)
- Office management (10 years)
- Training & development (10 years)
- Mentoring
- Negotiation
- Business requirements
- Management (10 years)
- Sales (10 years)
- Customer service (10 years)
- Conflict management (10 years)
- Asset management
- Accounts payable (10 years)
- Landlord-tenant law
- Property Leasing (10 years)
- Property maintenance (10 years)
- Accounts Payable (10 years)
- Site Safety (10 years)
- Accounting (10 years)
- LIHTC (10 years)
- Executive administrative support
- Marketing (10 years)
- Fair Housing Regulations (10 years)
- Contract management (2 years)
- Filing
- Financial acumen (2 years)
- Time management (10 years)
- Leasing (10 years)
- Writing skills (10 years)
- Microsoft Outlook (10 years)
- Safety regulations
- Microsoft Excel
- LIHTC Experience (10 years)
- Budgeting (10 years)
Certification
- Driver's License May 2024 to May 2028
- BOS Certification December 2023 to December 2025 NCHM- Blended Occupancy Specialist course is a advanced course that focuses on the compliance challenges for properties receiving subsidies from multiple sources.
- FHS Certification November 2023 to November 2025 NCHM-Fair Housing Specialist Certification- the in depth study of fair housing laws.
- MORS Certification October 2023 to October 2025 NCHM -Management Occupancy Review Specialist Certification- the study for the preparation of a property management resident file, financial review, and property upkeep assessment.
- Certified Housing Manager May 2024 to May 2025 NCHM- Certified Housing Manager course training it teaches key concepts, fundamentals and skills needed to operate multi-family housing at the site level.
- Certified Occupancy Specialist(COS) September 2022 to April 2025 This is a NCHM Certified Occupancy Specialist Certification-the study of HUD's 4350.3 handbook of regulations for multi family housing.
- Tax Credit Specialist Certification (TCS) September 2022 to April 2025 This is a NCHM LIHTC certification -study of IRS- governing guidelines for tax credit properties.
- Certified Notary Public
Languages
English
Accomplishments
*Regular minimally supervised administrative duties per role as senior property manager
*55 unit lease up senior living community
*Accounts payable
*Payroll -site side
*Resident retention-reisdent Conflict resolution
Additional Information
Grace Hill training which included: Fair Housing, Sales Training, Conflict and Resolution with Resident and Co workers, Leasing Safety, OneSite Training, Yardi Training, Yield Star Resident Retention, Customer Service, Management, Blue Moon software, Staff supervision RealPage-OneSite experience
Timeline
Community Site Manager
Carefree Management
07.2022 - Current
Assistant Manager
Lutheran Social Services of Illinois
01.2020 - 04.2021
Assistant Site Manager
Interstate Realty Management
11.2009 - 06.2017
Leasing Consultant
Sterling Properties
02.2007 - 11.2009
High school diploma - 12th
Hyde Park Academy High School