James Tillman
Headland
Summary
Team-oriented Retail Sales Associate who works well in a collaborative environment, yet thrives on personal sales achievements.
Sales Desk Manager with extensive experience in managing daily operations and enhancing customer interaction processes. Streamlined sales desk operations, resulting in reduced response times and improved team efficiency. Developed and implemented training programs for new staff, which contributed to enhanced service quality and overall team performance. Analyzed sales data to identify trends, providing actionable insights that informed strategic decision-making and supported revenue growth.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Sales Desk Manager
BONDY'S TOYOTA
Enterprise
01.2021 - 08.2025
- Desk deals
- Send deals in for approval
- Training
- Streamlined sales desk operations, enhancing customer interaction processes and reducing response times significantly.
- Developed and implemented training programs for new staff, improving overall team performance and service quality.
- Analyzed sales data to identify trends, providing actionable insights that informed strategic decision-making and increased revenue.
- Managed daily sales desk activities, ensuring high levels of team efficiency and effective communication with customers.
- Mentored junior sales staff, fostering a collaborative environment that encouraged skill development and knowledge sharing.
- Supervised front desk staff, assigned tasks, monitored performance, provided feedback, and conducted disciplinary actions as needed.
- Provided customer service support by responding to inquiries in a timely manner.
- Coordinated with vendors to resolve any issues related to services or products purchased by the company.
Business manager(Back up F&I)
Bondys Toyota
Enterprise
02.2021 - 08.2025
- Based on the provided details for the Business Manager (Back up F&I) role, here are the experience statements crafted with the guidelines in mind:
- Led the development of financial service strategies, enhancing customer satisfaction and maximizing revenue through improved processes.
- Managed daily operations of the finance and insurance department, ensuring compliance with industry regulations and dealership policies.
- Collaborated with the sales team to integrate finance options into customer interactions, driving higher conversion rates in vehicle sales.
- Coordinated training sessions to improve staff knowledge on compliance regulations, fostering a culture of accountability and excellence.
Automotive Sales and Leasing Consultant
Bondys toyota
Enterprise
01.2014 - 02.2021
- Leveraged product knowledge to guide customers through the vehicle selection process, enhancing their purchasing experience.
- Developed tailored leasing options for clients, resulting in increased customer satisfaction and repeat business.
- Collaborated with the finance team to streamline financing processes, improving transaction efficiency and client trust.
- Conducted comprehensive vehicle demonstrations, effectively showcasing features and benefits to drive sales conversions.
- Managed customer follow-up communications, ensuring a seamless post-sale experience and building long-term relationships.
- Completed delivery of sold and leased products to customers within promised timeframes.
- Resolved customer complaints quickly and efficiently while maintaining a positive attitude.
- Obtained referrals from satisfied customers by regularly following up with established personal and business customers.
- Built relationships with clients by providing timely follow-up on inquiries or requests for information.
- Prospected for new sales and leasing customers via telephone, email and direct mail.
Education
Management Training - SMET
Southeast Toyota
07.2025 - 07.2025
Religious studies -
Virginia Union University
Diploma -
Northview High School
Dothan, ALSkills
- Cost control
- Processing cash transactions
- Upselling
- CRM Software
- Logistics inventory management
- Sales lead qualification
- Technical Proficiency
- Financial sales
- Financial software
- Financing motor vehicles
- Sales
- Phone communication
- Productivity software
- Computer literacy
- Training
- Finance
- Restaurant experience
- Report writing
- Customer communication
- Expense management
- Quick service & fast food restaurant
- Sales team management
- Basic math
- Financial analysis
- Business development
- Relationship management
- Dealership operations
- CRM system proficiency
- Microsoft Outlook
- Collaboration with sales
- Employee retention
- New vehicle sales
- B2B sales
- Customer complaint resolution
- Mentoring
- Objection handling (sales technique)
- Sales coaching
- Customer retention
- Manufacturing company experience
- Team management
- Lead generation
- Sales Management
- Online automotive sales
- Revenue growth
- Sales experience within manufacturing
- Microsoft Excel
- Customer relationship management
- Inside sales
- Decision making
- Organizational skills
- Salesforce
- Leadership
- Financial acumen
- Client interaction via phone calls
- Sales training
- Loan processing
- Sales data analysis
- Typing
- Automotive financing and insurance
- Managerial communication
- Contracts
- Market analysis
- Financial regulatory compliance
- Performance management
- Computer skills
- Account management
- Customer relationship building
- Inventory management
- Sales strategy
- Direct marketing
- Closing sales
- Public relations
- Staff development
- Budgeting
- Technical sales
- Insurance sales
- Accounting and finance experience
- Achieving automotive sales targets
- Retail industry sales team management
- Client relationship development
- Sales negotiation
- Customer service
- Automotive competitive landscape
- Task prioritization
- Machine Operator
- Team development
- Computer operation
- Sales pipeline
- Title processing
- Compliance with loan regulations
- Social media management
- Training & development
- Product demos
- Automobile sales
- Marketing
- Term negotiation
- Pricing
- Packaging
- Sales technology adoption
- Presentation skills
- Sales contract management
- Negotiation
- Regulatory compliance
- Sales analysis
- Sales desk management
- Team training and development
- Data analysis
- Performance monitoring
- Vendor coordination
- Sales strategy implementation
- Staff mentoring
- Customer follow-up
- Deal negotiation
- Relationship building
Certification
- Driver's License
- Toyota cert.
Languages
English
Timeline
Management Training - SMET
Southeast Toyota
07.2025 - 07.2025
Business manager(Back up F&I)
Bondys Toyota
02.2021 - 08.2025
Sales Desk Manager
BONDY'S TOYOTA
01.2021 - 08.2025
Automotive Sales and Leasing Consultant
Bondys toyota
01.2014 - 02.2021
Religious studies -
Virginia Union University
Diploma -
Northview High School