Amber Plourde
Sandy Hook,CT
Summary
Hardworking and focused team member offering excellent communication, who is effective at multi-tasking and maintaining a friendly attitude under pressure. Skilled in business correspondence, placing orders and weekly planning. Seeking to utilize 15 years of customer relation skills.
Overview
16
16
years of professional experience
Work History
Office Manager
Pediatric Dental Office
Middlebury, CT
08.2023 - Current
- Enhanced team/ office productivity by completing tasks and overseeing daily workflow.
- Reduced overhead with budgeting monitoring and expense tracking for essential supplies and dental equipment.
- Facilitated smooth communication between back & front office, addressing concerns promptly to maintain harmonious work environment!
- Improved employee retention rates by fostering a positive work environment.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
CDA
Southington Dentistry
Plantsville, CT
12.2011 - Current
- Assisting multiple doctors in various complex procedures
- Responding to patients questions and requests promptly, with efficiency and a compassionate manner.
- Completing ordering, cleaning, stocking and organizing tasks
- Preparing rooms for next procedure to doctors request
- Answering phones and taking notes
- Scheduling patients
- Evaluating patient's and review of medical history
CDA
Germantown Dental Group
Memphis, TN
10.2014 - 02.2016
- Responding to patients questions and requests promptly and efficiently.
- Assisting doctor in various procedures including sedation dentistry
- Evaluating dental emergencies
- Assisting with ordering, cleaning, stocking and organizing tasks
- Preparing rooms for next procedure to doctors request.
- Medical records and note taking
Sales Associate/Manager
Victoria Secret
Meriden, CT
07.2008 - 04.2012
- Staff meetings to discuss customer service and sales goals, operational problems or procedural changes.
- Contacted other store locations to determine merchandise availability
- Cash register lead/ Money Handling
- Trained new employees on policies
Assistant Store Manager
Avenue Stores
Wallingford/ Meriden, CT
12.2010 - 12.2011
- Maintained positive customer relationships by responding quickly to questions.
- Managed opening and closing procedures
- Log daily sales transactions to balance day-to-day revenue.
- Approved regular payroll submissions for the week
Education
Phlebotomy Certification - Phlebotomy
American Red Cross
New Haven, CT05.2014
Dental Assisting Certification - Dental Assisting
Porter And Chester Institute of Branford
Branford, CT10.2011
High School Diploma -
Sound School
New Haven, CT06.2010
Skills
- Multi Tasking Capabilities
- Customer service
- Dental Imaging
- Microsoft Excel
- Scheduling
- Manage medical records
- Time management
- Organization Skills
- Administrative Support
- Staff hiring
- Compliance Monitoring
- Operations Management
- Staff Training
- 4 Handed Dentistry
- Orthodontics, Periodontics, Oral Surgery
- Cosmetics
- Supply Ordering
Timeline
Office Manager
Pediatric Dental Office
08.2023 - Current
CDA
Germantown Dental Group
10.2014 - 02.2016
CDA
Southington Dentistry
12.2011 - Current
Assistant Store Manager
Avenue Stores
12.2010 - 12.2011
Sales Associate/Manager
Victoria Secret
07.2008 - 04.2012
Phlebotomy Certification - Phlebotomy
American Red Cross
Dental Assisting Certification - Dental Assisting
Porter And Chester Institute of Branford
High School Diploma -
Sound School