Amber Powell
Gallatin,TN
Summary
Detail-oriented individual with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Willingness to expand knowledge while effectively reaching beyond set standards held by employer.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Decorator
Publix Bakery
05.2023 - Current
- Designed specialty cakes for weddings, birthdays, and graduations.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Processed customer orders and payment transactions.
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
Pharmacy Technician
Walgreens
09.2021 - 02.2022
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Entered and processed patients' prescriptions into internal system.
- Collected co-payments or full payments from customers.
- Resolved third-party billing, computer system and customer service issues.
- Set up and modified patient profiles to include current medications and insurance details.
Receptionist
Newton Nissan
05.2021 - 07.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
Seasonal Worker
Gap Inc
10.2019 - 02.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Pulled orders quickly to maintain demanding productivity goals.
- Printed labels, packaged boxes, and loaded into outbound containers.
Crew Leader and Carhop
Sonics Drive In
06.2016 - 10.2019
- Trained employees in time management and proper ways to complete job duties.
- Monitored team members to verify work quality and address concerns.
- Communicated effectively with upper management, team members, and customers to keep everyone informed.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Education
Associate of Applied Science - Health Information Management A.A.S
Volunteer State Community College
Gallatin, TN2024
High School Diploma -
Gallatin Senior High School
Gallatin, TN05.2018
Skills
- Reading Comprehension
- Organization and Prioritization
- Answering Customer Questions
- Customer Needs Assessments
- Complex Problem-Solving
- Billing and Reimbursement Software
- Critical Thinking
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Decorator
Publix Bakery
05.2023 - Current
Pharmacy Technician
Walgreens
09.2021 - 02.2022
Receptionist
Newton Nissan
05.2021 - 07.2021
Seasonal Worker
Gap Inc
10.2019 - 02.2021
Crew Leader and Carhop
Sonics Drive In
06.2016 - 10.2019
Associate of Applied Science - Health Information Management A.A.S
Volunteer State Community College
High School Diploma -
Gallatin Senior High School