Amber Pratt
Glen Burnie,MD
Summary
Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.
Overview
11
11
years of professional experience
Work History
Store Manager
Family Dollar
Glen Burnie, MD
04.2016 - Current
- Prepare weekly reports on sales figures and profits.
- Establish customer service standards and monitor staff compliance.
- Ensure compliance with safety regulations and company policies.
- Plan special promotions or discounts.
- Recruit, train and supervise new employees.
- Resolve customer complaints in a timely manner.
- Process weekly payroll.
- Asset management.
Cashier
Food Lion
Glen Burnie, MD
01.2014 - 04.2016
- Conducted price checks for special orders or discounts as requested by customers.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Followed company security procedures for handling large sums of money.
- Resolved customer complaints professionally in accordance with company policy.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Education
High School Diploma -
Glen Burnie High School
Glen Burnie, MD06-2009
Skills
- Partnership Building
- Store operations oversight
- Operational budgeting
- Shift Scheduling
- Project Management
- Supply Ordering
Timeline
Store Manager
Family Dollar
04.2016 - Current
Cashier
Food Lion
01.2014 - 04.2016
High School Diploma -
Glen Burnie High School