Amber Ramirez
Rio Linda,California
Summary
Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times. Seeking to contribute my work ethic in a new work environment as well as gain new skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server/Waitress
IHOP
07.2019 - Current
- Greeted guests in a friendly/timely manner
- Took food/beverage orders in a fast-paced environment
- Presented menus and answered questions regarding items
- Served food and beverages to patrons and immediately remedied issues with orders
- Prepared checks, itemizing total meal costs and taxes
- Promoted desserts, appetizers, and specialty drinks to optimize sales
- Checked with guests to get feedback on food served, resolve issues, bring additional items, and refill beverages
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet, and tidying up server stations.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Server/Bartender
East Patio Mexicano
01.2023 - 11.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Server/Waitress
Olive Garden
07.2021 - 05.2022
- Checked identification to verify if guests meet the minimum age to legally purchase or consume alcoholic beverages
- Arranged place settings with clean tablecloths, napkins, and tableware to prepare for incoming guests
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems
- Trained new employees to perform duties
- Took reservations and to-go orders to streamline the process for both customers and the restaurant
- Assisted in preparing salads, appetizers, and desserts to speed up food service
- Maintained a polite and professional demeanor to patrons to encourage inquiries and order placements
- Addressed complaints to kitchen staff and served replacement items.
Education
Associate of Science - Computer Information Science- Database Management
American River College
Sacramento, CA12.2025
Skills
- Check Payment Processing
- Buffet Setup and Takedown
- Price Memorization
- Food Safety Understanding
- Dining Customer Service
- Point of Sale (POS) System Operations
- Menu Memorization
- Warm and Friendly
Certification
RBS certificate
#313277445
Date Achieved: 03/22/2023
Renewal Date: 03/22/2026
Languages
Spanish
Native or Bilingual
Timeline
Server/Bartender
East Patio Mexicano
01.2023 - 11.2023
Server/Waitress
Olive Garden
07.2021 - 05.2022
Server/Waitress
IHOP
07.2019 - Current
Associate of Science - Computer Information Science- Database Management
American River College
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