Amber Reed
Customer Service Representative
Thomasville,NC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Representative
Phillips Collection
High Point, NC
12.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Promptly responded to inquiries and requests from prospective customers.
Operating Room Assistant
Novant Health
Winston Salem, NC
05.2022 - 11.2022
- Participated in OR suite turnaround procedures such as cleaning and case cart management.
- Adhered to universal precautions, applying aseptic techniques to operating room equipment and personnel.
- Quickly responded to emergency situations during procedures with life-saving aid.
- Assisted OR staff with transferring patients to the operating table.
CNA
Novant Health
Thomasville, United States
05.2020 - 05.2022
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
CNA
Carolina Senior Care
Lexington , NC
04.2018 - 05.2021
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
- Transported patients between rooms and appointments or testing locations.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
CNA
Piedmont Crossing
Thomasville, United States
04.2017 - 04.2018
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Office Assistant
Superior Wood Products
Thomasville, NC
03.2016 - 05.2017
- Produced high-quality communications for internal and external use.
- Executed record filing system to improve document organization and management.
- Developed correspondence letters, memos and emails.
- Interacted with customers by phone, email or in-person to provide information.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Completed clerical tasks such as filing, copying and distributing mail.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
Education
High School Diploma -
South Davidson High School
Denton, NC 08.2011 - 06.2015
No Degree - Associates in Arts
Davidson Davie Community College
Lexington, NC 05.2001 -
Skills
Complaint Resolution
Timeline
Operating Room Assistant
Novant Health
05.2022 - 11.2022
Customer Service Representative
Phillips Collection
12.2021 - Current
CNA
Novant Health
05.2020 - 05.2022
CNA
Carolina Senior Care
04.2018 - 05.2021
CNA
Piedmont Crossing
04.2017 - 04.2018
Office Assistant
Superior Wood Products
03.2016 - 05.2017
High School Diploma -
South Davidson High School
08.2011 - 06.2015
No Degree - Associates in Arts
Davidson Davie Community College
05.2001 -
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