Amber Rehkamp
Florence,KY
Summary
Dynamic banking professional with a proven track record at Forcht Bank, excelling in customer service and cash management. Enhanced client satisfaction through tailored financial solutions and consistently exceeded sales targets. Skilled in deposit management and adept at fostering strong relationships, driving business growth while maintaining professionalism and compliance.
Overview
13
13
years of professional experience
Work History
Vault Teller
Forcht Bank
Burlington, KY
03.2023 - Current
- Trained new tellers in processes and procedures for financial institution, answering questions and providing guidance.
- Properly processed deposits, withdrawals and payments for average of Number customers daily.
- Managed high volumes of cash movement accurately, supporting the ongoing operation of the branch effectively.
- Greeted and welcomed customers with courteous and professional approach to drive prompt, accurate and efficient transactions.
- Enhanced cash management efficiency by implementing streamlined vault processes and procedures.
Bank Officer
Forcht Bank
03.2023 - Current
- Enhanced customer satisfaction by efficiently handling inquiries and providing accurate information on banking products.
- Assisted customers in identifying financial goals and recommended tailored banking solutions that aligned with their objectives.
- Oversaw daily cash management functions, ensuring accuracy and security in all transactions conducted at the branch level.
- Developed strong relationships with clients, resulting in increased business and referrals.
- Consistently met and exceeded sales targets by utilizing effective selling techniques, fostering long-term relationships with clients, and providing exceptional service.
Loan Specialist
Advance U Cash
Newport
08.2012 - 05.2020
- Reduced turnaround time for loan approvals by efficiently managing workload and prioritizing tasks.
- Enhanced customer satisfaction levels with clear communication and timely follow-ups on loan applications.
- Consistently met or exceeded monthly sales targets, contributing significantly to the department''s success.
- Resolved complex issues related to existing loans, effectively retaining clients while addressing concerns promptly.
- Identified problem areas within loan portfolio, analyzed risks and suggested appropriate solutions.
- Assisted in the development of training materials for new Loan Specialists, contributing to overall team success.
- Collaborated with underwriters to ensure accurate evaluation of creditworthiness and risk assessment.
- Conducted thorough reviews of financial data for precise analysis of clients'' financial health prior to granting loans.
- Managed a diverse portfolio of loans, balancing risk management with excellent customer service delivery.
- Provided tailored loan solutions that best fit clients'' needs, leading to higher client retention rates.
- Observed regulatory, compliance and security policies and procedures to keep data as safe as possible from breaches.
- Improved loan application processing by streamlining documentation and verification procedures.
- Maintained compliance with industry regulations and company policies during the entire loan process.
- Examined customer loan applications for loan approvals and denials.
- Developed strong relationships with customers through high levels of customer service.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Maintained strict confidentiality of bank records and client information.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Developed and maintained relationships with customers, lenders and other third parties.
- Evaluated loan requests and documents to verify accuracy and completeness.
Education
GED -
Gateway Community College
Covington, KY09.2006
Skills
- Delivery planning
- Customer service and support
- Cash counting
- Deposit and withdrawal management
- Adaptable to change
- Customer engagement
- Professionalism and ethics
Timeline
Vault Teller
Forcht Bank
03.2023 - Current
Bank Officer
Forcht Bank
03.2023 - Current
Loan Specialist
Advance U Cash
08.2012 - 05.2020
GED -
Gateway Community College