Amber Rhoades
Roseville,CA
Summary
Dynamic business leader with a proven track record at NorCal CryoSlim and Rocklin CrossFit, excelling in business development and client service. Expert in enhancing operational efficiency and cultivating strong client relationships. Demonstrated success in staff management and business growth strategies, achieving significant improvements in productivity and customer satisfaction.
Overview
14
14
years of professional experience
Work History
Owner/Manager of Operations
NorCal CryoSlim
11.2020 - Current
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Established foundational processes for business operations.
- Attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired, and trained initial personnel, working to establish key internal functions .
Owner/Coach
Rocklin CrossFit
07.2019 - 10.2023
- Managed day-to-day business operations.
- Trained and motivated employees to perform daily business functions.
- Consulted with customers to assess needs and propose optimal solutions.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Motivated athletes to become stronger, more agile, and more effective through training habits and proper nutrition.
- Facilitated group coaching sessions and provided individual coaching support.
- Provided guidance to clients in overcoming challenges and identifying opportunities.
- Encouraged clients to find creative solutions to problems and maintain motivation.
- Assisted clients with developing strategies to manage stress and increase productivity.
- Created and implemented innovative strategies to engage clients in coaching journey.
- Developed relationships with clients to provide ongoing support and encouragement.
- Developed and delivered effective and engaging coaching sessions to improve performance.
- Analyzed client feedback to adjust coaching sessions accordingly.
Coach/Manager
Rocklin CrossFit
08.2010 - 07.2019
- Motivated athletes to become stronger, more agile, and more effective through training habits and proper nutrition.
- Assisted in developing marketing materials to promote coaching services.
- Encouraged clients to find creative solutions to problems and maintain motivation.
- Provided guidance to clients in overcoming challenges and identifying opportunities.
- Developed relationships with clients to provide ongoing support and encouragement.
- Utilized various coaching models and techniques to maximize client success.
- Developed and delivered effective and engaging coaching sessions to improve performance.
- Assisted clients in setting and achieving personal and professional goals.
- Developed detailed plans based on broad guidance and direction.
Education
Legal Studies Certificate - Legal Administrative Assistance
MTI College
Sacramento, CA06.2006
No Degree - Political Science
Butte College
Oroville, CA2005
Skills
- Administrative Oversight
- Business Management
- Business Development
- Consulting
- Staff hiring
- Sales management
- Small business operations
- Staff Management
- Client Service
- Hiring and staffing
Timeline
Owner/Manager of Operations
NorCal CryoSlim
11.2020 - Current
Owner/Coach
Rocklin CrossFit
07.2019 - 10.2023
Coach/Manager
Rocklin CrossFit
08.2010 - 07.2019
Legal Studies Certificate - Legal Administrative Assistance
MTI College
No Degree - Political Science
Butte College
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