Amber Richards

Assist patients is scheduling walking in appointment. Verify patient demographics, insurances, assist patients with completing required consents prior to treatment. Asses patient symptoms, injuries to prioritize patient care. Be flexible in working between to facilitates.

• Communicated with people from various cultures and backgrounds on application process. Used interpretative services provided by employer when needed for best communication.
• Interviewed applicants and explained different programs. Followed guidelines when reviewing applicant data to determine eligibility for economic assistance programs such as cash, medical, and food assistance.
• Analyze case details and manage client benefits using program rules and Washington Administrative Code.
• Create and review letters with clients to help them understand if they have been approved, denied or requests for additional information is needed to further determine eligibility.
• Prepare and process all paperwork according to program rules.

• Administrative assistant support.
• Resolving client problems and questions.
• Manage client profiles and data.
• Assist client with online tools and applications.
• Process EBT cards to clients, instructed them on how to use them.
• Mail handling.
• Maintain client support materials.

• Greets incoming customers in a professional manner to assess customer needs and ensures needs are met.
• Efficiently updates and verifies patient demographics, insurance and contact information, and assists customers in completing necessary forms to meet regulatory and billing needs prior to appointment, collect copayments.
• Thoughtfully directs patients on next steps and informs patients about delays and wait times.Promptly schedules appointments utilizing provider templates and scheduling guidelines.
• Organized, maintained and updated information in database.
• Answered multi-line phone system and transferred callers to appropriate department or staff member.
• Maintained confidentiality of sensitive data to protect customer and business information.
• Trained new team members on company procedures, customer service and issue resolution.
• Collected and distributed messages to team members and managers to support open communication and high customer service.
• Sorted, received, and distributed mail correspondence between departments and personnel.
• Monitored and screened visitors to verify accessibility to inter-office personnel.
• Routed incoming mail and messages.
• Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.

• Uphold Intermountain Health's professional standards
• Greet patients and check them in verifying and updating all patient demographics
• Collect payments and submit insurances
• Ensure that patients have completed all forms needed for appointment
• Make patients aware of what to expect in appointment and communicate any delays
• Make future appointments in person and by phone
• Check patients out after visits are completed
• Print provider face sheets and huddle with provider and MA to assess patient needs and scrub next day's schedule
• List Medicare billing codes for providers
• Mail out patient paperwork before appointment
• Proficient in Revenue Cycle and Powerchart programs
• Keyboarding skills
• Assist in any other functions as needed to run the front end of the clinic smoothly.

• Assist patients in scheduling appointments,address patient concerns, greet them as they come into the office.File insurances, maintain digital charts, collect fees.Provide administrative support to the Doctor and staff keep the daily schedule moving smoothly, assist in office cleanliness in operatory and throughout the office, basic knowledge of equipment and tools used during patient treatments
• Reconcile cash receipts and end of day paperwork.Assistant in any other administrative duties as needed by the office.

• Assist the Store Manager in managing sales, operations, asset protection,and human resources functions of the store to ensure a positive customer experience and profitability.Supervise associates, prepare weekly schedules to ensure proper floor coverage.Promote quality customer service by greeting, and assisting customers as they come in, address customer complaints and concerns professionally and timely
• Maintain the store appearance by filling merchandise and keeping the store clean to company standards
• Print end of day paperwork and reconcile receipts.Assist in other responsibilities as needed.