Amber Riley
Charlotte,NC
Summary
Detail-oriented professional with expertise in event coordination and exceptional customer service. Proven ability to enhance guest experiences through effective time management and strong communication with kitchen staff.
Overview
11
11
years of professional experience
2016
2016
years of post-secondary education
Work History
Server
Halls Management Group
Charleston, South Carolina
02.2022 - 11.2025
- Managed and organized tables to optimize seating arrangements for guests.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Provided exceptional customer service in a high-pressure fine dining environment.
- Assisted guests with menu selections and wine pairings to enhance dining experience.
- Trained new servers on restaurant policies and service techniques for consistency.
- Managed reservations and seating arrangements to optimize guest flow during peak hours.
- Trained in wine and liquor service in order to provide full and positive experiences to guests.
- Coordinated special events and private parties to create memorable experiences for guests.
- Demonstrated knowledge of wine list and recommended wines based on customer preferences.
- Maintained smooth and efficient flow of guests into and out of assigned sections.
- Greeted guests upon arrival and escorted them to their assigned tables.
- Maintained cleanliness of work area throughout shift by wiping down surfaces, taking out trash.
- Picked up food in kitchen and delivered to guests according to established protocols.
- Contributed to the development of new menu items and service protocols.
- Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Stayed informed about daily specials, new menu items, promotions.
Assistant Manager/Event Coordinator
Gale Restaurant
Charleston, South Carolina
07.2021 - 10.2023
- Supervised daily restaurant operations to ensure smooth workflow.
- Managed staff scheduling and training to optimize team performance.
- Coordinated inventory management and supply ordering processes.
- Monitored customer feedback to enhance dining experience quality.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Developed a system for tracking inventory and ordering supplies as needed.
- Developed event timelines, ensuring all tasks were completed on schedule.
- Organized on-site setup and breakdown, overseeing staff and volunteers.
- Developed event themes and concepts to ensure successful execution of events.
- Oversaw marketing initiatives, increasing brand awareness and sales.
- Developed creative promotional strategies to enhance product visibility.
- Designed themed invitations and promotional materials for diverse events.
- Managed guest lists, RSVPs, and communication with attendees.
- Trained junior staff on best practices for event planning and coordination.
- Analyzed feedback from attendees following events in order to identify areas needing improvement.
- Ensured compliance with safety regulations and company policies.
Assistant
Alex Resturant
Summerville, South Carolina
04.2015 - 04.2020
- Assisted in managing daily restaurant operations and staff schedules.
- Coordinated customer service efforts to enhance guest satisfaction.
- Supported inventory management and supply ordering processes.
- Assisted customers with product inquiries and provided exceptional service daily.
- Maintained cleanliness and organization of the checkout area for optimal operations.
- Handled cash, credit, and digital payments securely during peak hours.
- Collaborated with team members to manage inventory levels effectively.
- Greeted customers and answered any questions they had about the store's products and services.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Delivered exceptional customer service in a fast-paced dining environment.
- Handled customer inquiries and resolved issues to enhance guest experiences.
- Took orders from customers accurately and in a timely manner.
- Assisted in training new servers.
- Followed health safety guidelines when preparing and serving food products.
- Set up tables in between patrons to reduce wait times.
- Operated dishwashing machinery efficiently to ensure timely cleaning cycles.
- Monitored cleaning supplies and reported shortages to management regularly.
- Implemented inventory tracking systems to enhance data accuracy and reporting.
- Prepared inventory for shipment by attaching tags and labels.
- Managed stock replenishment processes to ensure product availability.
- Prepared staff work schedules and assigned team members to specific duties.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Monitored team progress and enforced deadlines.
Education
Certified Medical Assistant - Medical Informatics
MUSC
06.2017 - 09.2017
Summerville High School
Summerville, SCSkills
- Goal Oriented
- Event coordination
- Time management
- Attention to detail
- Marketing initiatives
- Safe food handling
- Liquor, wine, and food service
References
References available upon request.
Timeline
Server
Halls Management Group
02.2022 - 11.2025
Assistant Manager/Event Coordinator
Gale Restaurant
07.2021 - 10.2023
Certified Medical Assistant - Medical Informatics
MUSC
06.2017 - 09.2017
Assistant
Alex Resturant
04.2015 - 04.2020
Summerville High School