Jessica Jozami

Friendly and customer-focused server with 10+ years of experience in fast-paced restaurant and banquet environments. Skilled in guest service, upselling menu items, cash handling, POS systems, and multitasking during high-volume shifts. Known for creating positive dining experiences, resolving customer concerns professionally, and working efficiently as part of a team. Bilingual in English and Spanish with strong communication skills and a work ethic.ast-paced restaurant environments

• Managed multiple tables while maintaining accuracy and friendly service
• Upsold food, beverages, and specials to increase sales and guest satisfaction
• Operated POS systems, processed payments, and handled cash transactions accurately
• Resolved customer concerns professionally to ensure positive dining experiences
• Worked closely with kitchen staff and team members during busy shifts
• Maintained clean dining areas and followed food safety standards
• Assisted with opening and closing duties, side work, and table setup
• Provided banquet service for large events while maintaining professionalism under pressure

• Greet guest and provide information on menu items or specials
• Take and confirm food and beverage orders and check guests' identification for alcoholic beverage orders as required
• Serve food, ensure guest satisfaction and resolve any concerns or complaints
• Follow all health and safety standards for serving food or beverages
• Compute and present bill, and process payment transaction
• Ensure tables are set and condiments are replaced
• Ensure dining area is maintained according to company standards