Amber Ringgold
Edgewood,MD
Summary
Program management professional with robust experience driving impactful initiatives and delivering measurable results. Adept at fostering team collaboration, adapting to evolving requirements, and maintaining solutions-oriented mindset. Skilled in project coordination, strategic planning, and resource allocation, ensuring seamless execution and achievement of objectives. Reliable team player with proven track record of meeting organizational goals.
Overview
21
21
years of professional experience
Work History
Election Program Specialist
Harford County Board of Elections
10.2021 - Current
- Received incoming phone calls and contact form submissions and provided timely responses to inquiries.
- Improved overall program effectiveness through comprehensive data analysis and evaluation of key performance indicators.
- Conducted thorough needs assessments to identify gaps in service delivery and inform program development efforts.
- Evaluated program operations, successes and deficiencies to identify concerns and recommend strategies to enhance processes and elevate results.
- Streamlined communication channels between departments, enhancing overall organizational workflow efficiency as it pertains to the execution of assigned projects.
- Established a robust system for tracking and reporting on key performance indicators, allowing for a data-driven approach to program enhancements.
- Uses smartsheet, exel and windows daily
- Led a cohesive team of specialists in executing tasks according to established timelines and milestones, resulting in timely completion of deliverables such as critical audit for the State of Maryland Board of Elections.
- Designed and implemented monitoring and evaluation systems to track progress towards desired outcomes.
Bridal Assistant
Waters Edge Event Center
04.2021 - 12.2021
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
Child Care Provider
Self Employed
05.2009 - 04.2021
- Met with parents about daily activities, positive developments and issues.
- Created and implemented diverse educational strategies to boost development.
- Worked with children individually and in groups to teach social, communicative and problem-solving skills.
- Instructed children in crafts and other activities to promote gross and fine motor skills, including creating paintings, drawings, paper crafts and decorations.
Member Service Representative
Harco Federal Credit Union
02.2004 - 05.2009
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
Education
High School Diploma -
Bel Air High School
Bel Air, MD06.2001
Skills
- Account management
- Professional telephone demeanor
- Money handling abilities
- Self-sufficient
- Customer-oriented
- Positive
- Group and individual instruction
- Strategic planning
Timeline
Election Program Specialist
Harford County Board of Elections
10.2021 - Current
Bridal Assistant
Waters Edge Event Center
04.2021 - 12.2021
Child Care Provider
Self Employed
05.2009 - 04.2021
Member Service Representative
Harco Federal Credit Union
02.2004 - 05.2009
High School Diploma -
Bel Air High School
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