Amber Rocha
Fullerton ,CA
Summary
Experienced clerical worker with experience in multiple settings. With a positive attitude and priority of patients and their experience. Willingness to work and improve work flows. And a fast learner that can be trained quickly wherever needed. Knowledgeable in customer service.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Medical Receptionist
St. Jude Medical
04.2023 - Current
- Managed patient scheduling and appointment confirmations to enhance office efficiency.
- Coordinated insurance verification processes, ensuring accurate information for billing.
- Assisted patients with inquiries, providing exceptional customer service to enhance satisfaction.
- EPIC experience
Loan Processor
FCI Lender Services
06.2021 - 02.2023
- Reviewed loan applications for accuracy and completeness, ensuring compliance with company and county standards.
- Coordinated communication between borrowers and underwriting teams to facilitate timely processing.
- Assisted in gathering required documentation from clients, enhancing workflow efficiency.
- Analyzed credit reports to assess borrower eligibility and risk factors effectively.
- Billing and Charting Shortages and Overages
- Notarizing Documents
Cashier
Marshalls
11.2020 - 04.2021
- Operated cash register efficiently, processing customer transactions accurately.
- Maintained cleanliness and organization of checkout area for optimal efficiency.
- Learned and followed company policies on cash handling and security procedures.
Education
High School Diploma -
Valencia High School
Placentia, CA06-2021
No Degree - GED
Santa Ana College
Santa Ana, CASkills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Insurance verification
- HIPAA guidelines
- Workflow optimization
Certification
- CNP - Certified Notary Public
Languages
Spanish
Native or Bilingual
Timeline
Medical Receptionist
St. Jude Medical
04.2023 - Current
Loan Processor
FCI Lender Services
06.2021 - 02.2023
Cashier
Marshalls
11.2020 - 04.2021
High School Diploma -
Valencia High School
No Degree - GED
Santa Ana College
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