Amber Rodriguez
Summit,IL
Summary
Experienced in providing great customer service. Ability to provide customer conflict resolution and maintain composure in stressful situations. Excellent communication and listening skills. Driven and motivated to satisfy and achieve company related goals. Passionate about customer interaction and satisfaction.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Index Environmental Human
Summit, IL
02.2023 - 05.2024
- work in a call center environment
- receive inbound calls and answer customer questions.
- Make sure customers are eligible and meet all requirements.
- Make marketing outbound calls and e-mails to customers.
- Take payments when needed.
- Assist co-workers with any questions or help they may need when management is absent.
Customer Service Representative/cashier
Portrait Holdings
Chicago Ridge, IL
11.2022 - 12.2022
- Greet and check customers in for reservations or walk-up meetings.
- Answer all customer questions and guide customers through the meeting process.
- Take photographs of customers.
- Print any customer photographs if requested by and for the customer.
- Handle cash, debit, and credit transactions.
Assistant Technician/Sales Associate
Executive Green Carpet Cleaning
Bridgeview, IL
02.2021 - 09.2022
- Greet customers and provide excellent customer service.
- Clean customer carpets and designated areas.
- Answer any questions.
- Sell company owned products.
Education
High School Diploma -
Argo Community High School
Summit, IL05.2019
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Call center experience
- Computer Proficiency
- Conflict Resolution
Timeline
Customer Service Representative
Index Environmental Human
02.2023 - 05.2024
Customer Service Representative/cashier
Portrait Holdings
11.2022 - 12.2022
Assistant Technician/Sales Associate
Executive Green Carpet Cleaning
02.2021 - 09.2022
High School Diploma -
Argo Community High School