AMBER RODRIGUEZ
Customer Service
TUCSON,AZ
Summary
Friendly and hardworking individual with strong customer service skills and phlebotomy training. Experienced in helping customers with care and professionalism, and knowledgeable in basic phlebotomy procedures such as venipuncture and specimen collection. Reliable, compassionate, and eager to provide excellent service in both clinical and customer-focused settings.
Overview
2
2
years of professional experience
Work History
FRONT OFFICE MANAGER
Best Western Gold Poppy Inn
Tucson, AZ
10.2022 - 09.2023
- Supported, trained and supervised front office staff. Ensured that all customer related tasks were handled accurately and on time to improve guest experience. Handled customer complaints and special requests. Scheduled staff shifts and managed other HR-related tasks.
FRONT DESK AGENT
La Posada Lodge & Casitas
Tucson, AZ
08.2022 - 10.2022
- Checked guests in on arrival and out on departure. Anticipated and addressed guests' needs and worked to resolve their problems and complaints.
KITCHEN MANAGER/LEAD WAITRESS
La Pilita Mexican Restaurant
Tucson, AZ
03.2022 - 08.2022
- Managed inventory and placed orders for restaurant supplies. Trained and managed a team of servers. Engaged in high quality customer care by greeting, serving and maintaining positive interactions with each customer.
HOUSEKEEPER/SANITIZER
Jani-King
Tucson, AZ
05.2021 - 03.2022
- Thoroughly cleaned and stocked designated areas of local health clinic. Performed routine inspections to check that the facility was always sanitary.
Education
High School Diploma -
The American Acedemy
Salt Lake City, UT 05.2001 -
AAS MLT - Phlebotomy
Pima Community College
Tucson, AZ 05.2001 -
Skills
- Time management
- Empathy
- Data entry
- Problem solving
- Microsoft Office
- Communication
- Venipunctures
- Listens to instructions carefully
- Maintains a clean, and safe work environment
- processes blood samples
Timeline
FRONT OFFICE MANAGER
Best Western Gold Poppy Inn
10.2022 - 09.2023
FRONT DESK AGENT
La Posada Lodge & Casitas
08.2022 - 10.2022
KITCHEN MANAGER/LEAD WAITRESS
La Pilita Mexican Restaurant
03.2022 - 08.2022
HOUSEKEEPER/SANITIZER
Jani-King
05.2021 - 03.2022
High School Diploma -
The American Acedemy
05.2001 -
AAS MLT - Phlebotomy
Pima Community College
05.2001 -