AMBER ROZANSKI
Casco,MI.
Summary
Intelligent and dedicated Account Manager experienced in operating with minimal direction or supervision to accomplish remarkable results. Successful taking on challenging objectives in fast-paced, demanding environments. Proven ability to build valued, professional relationships through clear and effective communication, and a hands-on approach to ensure every objective be completed to agency and client satisfaction. Seeking position with opportunity to take advantage of current skills with potential for future professional growth.
Overview
9
9
years of professional experience
Work History
Account Manager
Beth Shutko State Farm
03.2015 - Current
- Manage over 50 incoming calls per day assisting with immediate needs while going above and beyond to cultivate relationships fostering trust, and rapport to recommend additional insurance products, and financial services.
- Utilize rapport to increase quoting activity by 60% through demonstration of service plus one tactic resulting in increase of insurance sales, and financial services.
- Execute insurance financial risk appointments to offer greater comprehension and value of insurance through open dialogue while offering personalized, professional consultation of risk management.
- Sole office liaison between clientele and corporate claims division to establish local, dependable point of contact during every phase of every claims process.
- Manage personalized follow-up plans for quotes, and client interactions resulting in earned reputation for delivering exceptional customer service for every prospective, and current client.
- Analyze policy renewals daily to determine whether additional action is needed from premium increases, or documentation needed as mandated by auto reform legislation resulting in higher customer satisfaction, and retention upon renewal.
- Train and assist on-boarding of new employees in the use of SalesForce, and other software and applications. Encourage professional growth through utilization of successful office, and sales practices.
Public Relations Intern
Marx Layne & Company
05.2014 - 08.2014
- Develop media lists, pitches, and news releases resulting in several media placements
- Organize and attend client events to be liaison between client and media personnel.
- Provided administrative support to senior team members.
Education
Bachelor of Arts - Integrative Public Relations, Public Affairs
CENTRAL MICHIGAN UNIVERSITY
Mount Pleasant, MI12.2014
Skills
- Written and Oral Communication
- Positive Rapport-Building
- Customer Accounts Management
- Conflict Resolution Techniques
- Cross-Promote Products
- Strategic Recommendations
- Sales Quota Achievement
- Customer Retention Strategies
- Corporate Events Planning
- Social Media Coordination
Certification
Property & Casualty Licensed Producer
Life Licensed Producer
Information & Securities Certified
Bank Specialist Certified
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
If you want to lift yourself up, lift someone else up.
Booker T. Washington
Timeline
Account Manager
Beth Shutko State Farm
03.2015 - Current
Public Relations Intern
Marx Layne & Company
05.2014 - 08.2014
Bachelor of Arts - Integrative Public Relations, Public Affairs
CENTRAL MICHIGAN UNIVERSITY
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