Amber Ryken
Sioux Falls,SD
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
17
17
years of professional experience
Work History
Vision Center Manager
Sam's Club
3201 S. Louise Ave Sioux Falls, SD
01.2015 - Current
- Supervised and managed opticians using feedback, constructive conversations, and leading daily activities on sales floor.
- Interacted with customers to help determine or suggest best products to meet eye wear needs and achieve desired look.
- Recorded measurements, adjusted eye wear, and made changes based on customer feedback.
- Explained prescriptions, optical terminology, and products to customers.
- Monitored general store systems, inventory databases, and operations to quickly identify and resolve issues or concerns.
- Delivered training for staff development, change management and materials, process and technical controls.
- Trained incoming new employees and managers, Including traveling to other stores to assist while they were without a manager; trained new management and teams without optical experience
Vision Center Manager
Wal-Mart Supercenter
1207 Princeton Ave, Vermillion, SD
06.2010 - 01.2015
- Supervised and managed opticians using feedback, constructive conversations, and leading daily activities on sales floor.
- Interacted with customers to help determine or suggest best products to meet eye wear needs and achieve desired look.
- Recorded measurements, adjusted eye wear, and made changes based on customer feedback.
- Explained prescriptions, optical terminology, and products to customers.
- Monitored general store systems, inventory databases, and operations to quickly identify and resolve issues or concerns.
Other Retail Positions
Wal-Mart Supercenter
Vermillion And Sioux Falls, SD
05.2006 - 06.2010
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Used POS system to process sales, returns, online orders and gift card activations.
- Approached browsing customers to initiate conversations to determine buying preferences.
Education
Bachelor of Science - Contemporary Media And Journalism; English
University of South Dakota
Vermillion, SD05.2009
Skills
- Detail Work
- Eyeglass Prescriptions
- Employee Performance Evaluations
- Office Supplies and Inventory
- Motivational Leadership
- Staff Development
- Professional Relationships
- Maintaining Clean Work Areas
- Client Correspondence
Accomplishments
Awarded Employee of the Month for Optical Market 782, May 2022
Timeline
Vision Center Manager
Sam's Club
01.2015 - Current
Vision Center Manager
Wal-Mart Supercenter
06.2010 - 01.2015
Other Retail Positions
Wal-Mart Supercenter
05.2006 - 06.2010
Bachelor of Science - Contemporary Media And Journalism; English
University of South Dakota