Amber Ryken
Sioux Falls,SD
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
17
17
years of professional experience
Work History
Vision Center Manager
Sam's Club
01.2015 - Current
- Supervised and managed opticians using feedback, constructive conversations, and leading daily activities on sales floor.
- Interacted with customers to help determine or suggest best products to meet eye wear needs and achieve desired look.
- Recorded measurements, adjusted eye wear, and made changes based on customer feedback.
- Explained prescriptions, optical terminology, and products to customers.
- Monitored general store systems, inventory databases, and operations to quickly identify and resolve issues or concerns.
- Delivered training for staff development, change management and materials, process and technical controls.
- Trained incoming new employees and managers, Including traveling to other stores to assist while they were without a manager; trained new management and teams without optical experience
Vision Center Manager
Wal-Mart Supercenter
06.2010 - 01.2015
- Supervised and managed opticians using feedback, constructive conversations, and leading daily activities on sales floor.
- Interacted with customers to help determine or suggest best products to meet eye wear needs and achieve desired look.
- Recorded measurements, adjusted eye wear, and made changes based on customer feedback.
- Explained prescriptions, optical terminology, and products to customers.
- Monitored general store systems, inventory databases, and operations to quickly identify and resolve issues or concerns.
Other Retail Positions
Wal-Mart Supercenter
05.2006 - 06.2010
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Used POS system to process sales, returns, online orders and gift card activations.
- Approached browsing customers to initiate conversations to determine buying preferences.
Education
Bachelor of Science - Contemporary Media And Journalism; English
University of South Dakota
Vermillion, SD05.2009
Skills
- Detail Work
- Eyeglass Prescriptions
- Employee Performance Evaluations
- Office Supplies and Inventory
- Motivational Leadership
- Staff Development
- Professional Relationships
- Maintaining Clean Work Areas
- Client Correspondence
Accomplishments
Awarded Employee of the Month for Optical Market 782, May 2022
Timeline
Vision Center Manager
Sam's Club
01.2015 - Current
Vision Center Manager
Wal-Mart Supercenter
06.2010 - 01.2015
Other Retail Positions
Wal-Mart Supercenter
05.2006 - 06.2010
Bachelor of Science - Contemporary Media And Journalism; English
University of South Dakota