Amber Sanchez
POMPANO BEACH,FL
Summary
Attentive Surgery Scheduler familiar with ICD-10 coding, Windows, Excell, Power point and EHR systems. Skilled in organizing paperwork, sterilizing tools and coordinating supplies. Works well in fast-paced administrative environments focused on maintaining smooth and efficient scheduling services. Effective at setting up as many as 70 weekly procedures for 5 surgeons in a busy Surgical practice. Well-versed in checking coverage, obtaining authorizations and collecting payments. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Experienced with coordinating back office medical tasks and providing administrative support. Utilizes effective communication and organizational skills to streamline operations. Knowledge of medical record management and patient scheduling, contributing to efficient healthcare delivery.
Diligent medical assistant supervisor with background in leading back office medical operations. Proven track record of ensuring smooth administrative processes and enhancing patient flow. Demonstrated expertise in managing medical records and coordinating with healthcare professionals.
Professional with strong background in medical assistance and back office administration, prepared for leadership in medical setting. Skilled in patient scheduling, medical record management, and coordinating clinical activities. Emphasizes team collaboration and adaptability to changing needs while maintaining high standards and achieving results. Known for reliability and fostering supportive work environment.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Back Office Lead Medical Assistant
South Surgical Center
Miami Fl
01.2009 - Current
- Enhanced patient satisfaction by efficiently scheduling surgeries and pre-operative appointments.
- Streamlined the surgical scheduling process for improved accuracy and time management.
- Reduced patient wait times by effectively coordinating with surgeons, nurses, and support staff.
- Contributed to hospital efficiency by managing schedules for multiple operating rooms and surgical teams.
- Improved staff productivity by organizing regular meetings for surgical coordinators to discuss best practices and workflow improvements.
- Collaborated with insurance providers to obtain necessary authorizations for scheduled surgeries, minimizing delays or cancellations due to coverage issues.
- Answered phone calls and messages for 10-physician Surgical medical facility, scheduling appointments, and handling patient inquiries.
- Administered patient care, including vital signs monitoring and medication administration.
- Assisted healthcare providers in examinations and procedures to ensure patient comfort and safety.
- Maintained accurate patient records in electronic health systems for efficient information retrieval.
- Coordinated patient scheduling and follow-up appointments to optimize clinic workflow.
- Educated patients on treatment plans and preventive care measures to enhance health outcomes.
- Streamlined office processes, improving patient flow and reducing wait times significantly.
- Mentored junior staff on best practices in patient interaction and clinical procedures.
- Implemented new administrative protocols, enhancing compliance with healthcare regulations and standards.
- Collaborated with surgeons and medical staff to confirm procedure details and resource availability.
- Implemented process improvements that increased scheduling efficiency and reduced appointment errors.
- Developed standardized procedures for handling cancellations and rescheduling, minimizing disruption to operations.
DME Coordinator
South Surgical Center
Miami, FL
01.2009 - Current
- Conducted regular performance reviews for technicians, providing feedback and support for professional development.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Enhanced customer satisfaction by efficiently addressing and resolving service issues.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- DME order's to patient's prior to Discharge from hospitals.
- Video Call Member's
- Manage 30-65 Calls per day.
- Reduced appointment wait times for patients by optimizing the scheduling system and coordinating with healthcare providers.
- Facilitated timely referrals to specialists by diligently coordinating appointments and communication between patients, primary care physicians, and external providers.
Workers' Compensation Coordinator
South Surgical Center
7289 South Miami Blvd.
01.2009 - Current
- Gathered information about each position and related occupation with employee interviews, field observations, and industry research.
- Researched and analyzed wage, salary and other industry trends.
- Analyzed and evaluated existing compensation and benefits programs and recommended improvements.
Insurance Verification Specialist
Miami Children GI / GI MEDICAL Assistant
6200 SW 72 Avenue
01.2000 - 12.2009
- Enhanced claim processing efficiency by verifying insurance coverage and obtaining pre-authorizations for procedures.
- Reduced errors in billing by accurately maintaining patient records with updated insurance information.
- Improved communication between medical staff and patients by explaining insurance benefits and financial responsibilities.
- Streamlined workflow for medical providers by obtaining necessary referrals and authorizations for services.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care for patients in various settings.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Answered phone calls and messages for Several Physicians .
Education
High School Diploma -
ST BRENDAN
8700 CORAL WAY MIAMI FL 3316505.1990
Skills
- Strong Organization
- Insurance Verification
- Calendar Management
- HIPAA Compliance
- Patient Scheduling
- Time Management
- Phlebotomy
- Medical Terminology
- Patient-Focused Care
- Data Entry
- Injections administration
- Vital signs monitoring
- Team leadership
- HIPAA compliance
- Medication preparation
- Sterilization techniques
- Insurance verification
- Patient care coordination
- Appointment scheduling
Certification
- BLS CERTIFIED
- MEDICAL ASSISTANT
Languages
SPANISH
Native or Bilingual
ITALIAN
Full Professional
Timeline
Back Office Lead Medical Assistant
South Surgical Center
01.2009 - Current
DME Coordinator
South Surgical Center
01.2009 - Current
Workers' Compensation Coordinator
South Surgical Center
01.2009 - Current
Insurance Verification Specialist
Miami Children GI / GI MEDICAL Assistant
01.2000 - 12.2009
High School Diploma -
ST BRENDAN
Education
F.I.U Associate Arts. Degree