Angel mendez
Aurora,CO
Summary
Experienced Medical Assistant adept at leading back office medical operations to ensure smooth administrative processes and enhance patient flow. Skilled in managing medical records and coordinating effectively with healthcare professionals. Committed to exceptional patient care and contributing to the overall success of the healthcare team.
Overview
6
6
years of professional experience
3
3
Certification
Work History
Back Office Lead Medical Assistant
AFC Urgent Care Englewood
02.2024 - Current
- Assisted physicians and nurses with clinical procedures following safe practices.
- Audited samples and refrigerated medications to verify freshness and remove any expired packages.
- Protected patients and staff from infection risks by routinely cleaning and disinfecting common areas and patient rooms.
- Facilitated seamless communication between front-office staff and physicians to ensure timely patient care.
- Assisted in training new Medical Assistants on back-office policies and procedures for a smooth integration into the team.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Documented patient information in EMR and prepared paperwork for medical staff.
Server/Waiter
Hacienda Colorado
11.2022 - 05.2023
- Set up, maintained, and broke down banquet areas and serving lines for 60+ guest adhering to event guidelines, including contracts, room layouts, table numbers
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained a 20% tip average
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Lead Medical Assistant
AFC Urgent Care Denver
08.2020 - 05.2023
- DOT/BAT certification
- Cross-trained to perform Front Office duties including greeting patients, obtaining authorization, check-in/out, communicating wait times
- Prepares patients for physical examinations, including taking vital signs and performing all required testing
- Prepares for and assists clinicians with surgery set up and injury care
- Dispenses medications and appliances as ordered by the treating clinician and in accordance with state regulations
- Check coding and payments are correctly put in for billing at the end of the night
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
- Demonstrated expertise in phlebotomy, specimen collection, and basic laboratory testing procedures to support accurate diagnosis and treatment decisions.
- Managed insurance authorizations for medications, diagnostic tests, or procedures to facilitate timely access to necessary treatments for patients.
Medical Assistant
UChealth Allergy and Asthma clinic
02.2019 - 08.2020
- Performed allergy and spirometry testing
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
Education
Certification in Medical Assisting -
Concorde Career College
Aurora, CO01.2019
Skills
- Team leadership abilities
- Sterilization techniques
- Compassionate
- Patient-focused care
- Patient Scheduling
- Medical Scheduling
- Pulmonary Function Testing
- Allergy Testing for environmental, food, metal and cosmetic testing
- Inventory Management
- Experience Administering Injections
- EMR Systems
- Insurance Verification
- Laboratory Experience
- HIPAA Compliance Knowledge
- Injections Administration
- Vital signs monitoring
- Medication preparation
- Phlebotomy
- IV certified (1 year)
- DOT/BAT certified (Less than 1 year)
- Lab specimen collection
Certification
- National Certified Medical Assistant (NCMA) - National Center for Competency Testing (NCCT).
- DOT LifeLoc Certification
- CPR/AED Certification
- Basic Life Support (BLS) - American Heart Association.
Personal Information
- Title: Medical Assistant
- Work Permit: Authorized to work in the US for any employer
Timeline
Back Office Lead Medical Assistant
AFC Urgent Care Englewood
02.2024 - Current
Server/Waiter
Hacienda Colorado
11.2022 - 05.2023
Lead Medical Assistant
AFC Urgent Care Denver
08.2020 - 05.2023
Medical Assistant
UChealth Allergy and Asthma clinic
02.2019 - 08.2020
- National Certified Medical Assistant (NCMA) - National Center for Competency Testing (NCCT).
- DOT LifeLoc Certification
- CPR/AED Certification
- Basic Life Support (BLS) - American Heart Association.
Certification in Medical Assisting -
Concorde Career College
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