Amber Sanders
Houston,TX
Summary
Results-focused Supervisor offering successful background leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications.
Overview
12
12
years of professional experience
Work History
Front End Supervisor
Total Wine & More
Houston, TX
10.2021 - Current
- Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
- Streamlined checkout processes for increased efficiency, resulting in shorter wait times for customers.
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Implemented improved cash handling procedures, reducing discrepancies and ensuring accurate financial records.
- Collaborated with store management to develop strategies for improving overall store performance and customer satisfaction.
- Resolved escalated customer complaints with diplomacy and professionalism, maintaining strong relationships with clientele.
- Maximized sales opportunities by promoting in-store offers, credit card applications, and loyalty programs at the point of purchase.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Created employee schedules to align coverage with forecasted demands.
Operations Manager
Cottage Care
Katy, TX
12.2018 - 10.2021
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Apple Specialist
Apple
Austin, TX
09.2017 - 12.2018
- Enhanced customer satisfaction by providing personalized and knowledgeable assistance in selecting Apple products.
- Resolved technical issues for customers, resulting in increased brand loyalty and repeat business.
- Educated customers on device usage, ensuring seamless integration into their daily lives.
- Participated in ongoing training programs to stay current with Apple product advancements and updates.
- Maximized sales potential by identifying cross-selling opportunities and offering tailored recommendations based on individual client needs.
- Handled high-pressure situations gracefully, addressing customer concerns promptly while maintaining a professional demeanor at all times.
- Contributed to the successful launch of new Apple devices by participating in promotional events that generated excitement around the latest products.
- Retained a loyal customer base by consistently delivering on promises, providing exceptional service, and always going the extra mile to address individual needs.
Store Manager
Sally Beauty Holdings Inc.
Pflugerville, TX
12.2015 - 09.2017
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Managed inventory control, cash control, and store opening and closing procedures.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
Cashier
HEB Grocery Store
Round Rock, TX
06.2012 - 11.2015
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Greeted customers entering store and responded promptly to customer needs.
Education
Child Development
Angelina College
Lufkin, TXCriminal Justice
Houston Community College
Houston, TXSkills
- Complaint resolution
- Cash counting
- Customer Service
- File Management
- Administrative Support
- Cash Handling
- Administrative Skills
- Problem-solving skills
- Operations
- Cash Register Operation
- Staff Management
- Vendor Management
- Employee Motivation
- Training and mentoring
- Opening and closing procedures
Timeline
Front End Supervisor
Total Wine & More
10.2021 - Current
Operations Manager
Cottage Care
12.2018 - 10.2021
Apple Specialist
Apple
09.2017 - 12.2018
Store Manager
Sally Beauty Holdings Inc.
12.2015 - 09.2017
Cashier
HEB Grocery Store
06.2012 - 11.2015
Child Development
Angelina College
Criminal Justice
Houston Community College