David Nicholson
Sales Manager
Fulshear,Texas
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Front End Supervisor
Lowe's Home Improvement
Katy, TX
09.2023 - 09.2025
- Part of a team making our store Number 1 in the District, Region, and Number 2 in the entire company in Sales.
- Our store is also the smallest store in the company.
- I'm Responsible for about 30 employees.
- I communicate all new communications and changes so that we can take care of our Customers quickly and knowledgeably.
- Responsible for Operations in the store for making sure supplies are ordered and in supply.
- Responsible for Cash Office(deposits, register loans, till pulls).
- Trained new employees on customer service standards and store procedures.
- Managed cash handling processes and ensured accurate register operations.
- Supervised daily operations of front-end team at a leading home improvement retailer.
- Coordinated schedules to optimize staff coverage during peak hours.
- Addressed customer inquiries and resolved issues promptly and effectively.
- Implemented store promotions and ensured proper signage placement for visibility.
- Collaborated with management to enhance front-end workflow efficiency and customer experience.
- Trained new employees in customer service techniques and store policies.
- Managed customer complaints and rectified issues to complete satisfaction.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
Territory Sales Manager
Lawn-Master Outdoor Living
Houston, TX
06.2015 - 09.2023
- Meet with Customer/Potential Client.
- Create Quotes for Client.
- Sell Company Products.
- Work with multiple Big Box Store Managers and Service Managers.
- Meet personal and company sales goals and targets.
- Manage sales pipeline properly with company CRM.
- Educated customers on product features and use to provide optimal service.
- Managed expenses and time to maximize productivity.
- Expedited resolutions to correct customer problems and complaints.
- Presented products and services to prospective customers.
- Analyzed potential sales opportunities and call plan.
Sales Representative
Color Spot Nursery
Houston, TX
11.2002 - 05.2015
- Supplied Big Box Stores with Inventory.
- Placed new product orders to keep inventory replenished.
- Did yearly inventories on products.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Adhered to company initiatives and achieved established goals.
- Answered customer questions, shared product knowledge and researched pricing and availability.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Managed customer relationships to enhance satisfaction and retention.
- Provided expert advice on plant selection and care to clients.
- Conducted inventory assessments to maintain stock levels efficiently.
- Trained new sales staff on product knowledge and sales techniques.
- Collaborated with team members to develop promotional strategies for products.
- Assisted customers in navigating the nursery layout for optimal shopping experience.
- Developed key customer relationships to increase sales.
- Answered inquiries from prospective customers regarding features of products and services offered.
General Contractor
Nicholson Construction Company
Richmond, TX
07.1992 - 11.2002
- Supervised highly skilled electricians, carpenters, plumbers and other tradesmen on job sites for commercial projects.
- Monitored overall safety by regularly inspecting job sites and confirming observation of protocols and standards by workers.
- Ordered supplies and controlled inventory to keep overhead low and maintain supply availability.
- Scheduled subcontractors to stagger work and streamline completion of project phases.
- Visited job sites and reviewed renovation plans to ascertain projects.
- Established work, budgets and construction timelines to manage and plan projects.
- Saved money by managing cost-effective supplier purchases.
- Reviewed invoices submitted by contractors and approved payments based on acceptable work products.
- Managed projects with large labor, equipment and material budgets.
- Inspected sites before and after construction projects.
- Resolved labor, design and tool issues during construction projects.
- Supervised subcontractors to ensure compliance with safety and building standards.
- Managed construction projects from planning to completion with a focus on quality.
- Coordinated schedules and resources to meet project timelines effectively.
- Conducted site inspections to monitor progress and adherence to specifications.
- Prepared detailed cost estimates based on labor, material, equipment, overhead costs and other related expenses.
- Oversaw all aspects of construction projects from start to finish.
- Maintained accurate records of daily progress, costs, and materials used on the project.
- Reviewed blueprints and other documentation prior to commencement of projects for accuracy and completeness.
- Identified potential problems before they occurred to minimize delays or additional expenses.
- Ensured that safety standards were maintained at all times during the duration of the project.
- Performed site visits to ensure construction plans were in compliance with building codes and regulations.
Education
High School Diploma -
Kempner High School
Sugar Land06.1992
Some College (No Degree) - General Studies
Houston Community College
HoustonSkills
- Expense Management
- Remodeling
- Sales Management
- Budgeting
- Project Management
- CRM Software
- Delivery Driver Experience
- Payroll
- Team Management
- Pricing
- Merchandising
- Quality Assurance
- Time management
- Communication skills
- Leadership
- Guest services
- Project Planning
- Customer service
- Inventory management
- Employee training
- Sales strategy
- Customer relationship management
- Conflict resolution
- Team leadership
- Effective communication
- Problem solving
- Performance evaluation
- Shift scheduling
- Display setup
- Checkout monitoring
- Workflow management
- Order management
- Conflict management
- Complaint resolution
- Team building
- Goals and performance
- Fraud prevention
Certification
Driver's License
Timeline
Front End Supervisor
Lowe's Home Improvement
09.2023 - 09.2025
Territory Sales Manager
Lawn-Master Outdoor Living
06.2015 - 09.2023
Sales Representative
Color Spot Nursery
11.2002 - 05.2015
General Contractor
Nicholson Construction Company
07.1992 - 11.2002
High School Diploma -
Kempner High School
Some College (No Degree) - General Studies
Houston Community College