Melissa Watson

• Developed and implemented strategic plans for front end operations to ensure customer satisfaction.
• Maintained accurate records of inventory, sales, and employees.
• Trained new employees in customer service techniques and store policies.
• Monitored cash register transactions to ensure accuracy and compliance with company policies.
• Resolved customer complaints in a professional manner.
• Ensured adequate staffing levels during peak business hours.
• Provided excellent customer service by assisting customers with their needs or inquiries.
• Supervised the proper maintenance of all equipment used at the checkout area.
• Established key performance indicators for front end personnel and monitored progress against them regularly.
• Managed customer complaints and rectified issues to complete satisfaction.
• Resolved customer problems by investigating issues, answering questions and building rapport.
• Delegated work to employees based on shift requirements, individual strengths and unique training.

Composing staff schedules, doing planograms, checking in trucks, counting inventory, defensive merchandising, maintaining cash, bank runs (including making change), opening and closing the store,stocking products, keeping the store clean including restrooms, give great customer service.

• Resolved customer complaints in a timely manner.
• Recruited, trained and supervised new employees.
• Organized promotional events to increase product awareness.
• Established customer service standards and monitored staff compliance.
• Developed strategies to maximize sales and profitability.
• Monitored inventory levels and placed orders to restock shelves.
• Conducted daily store operations, including opening and closing procedures and cash handling.
• Ensured compliance with safety regulations and company policies.
• Implemented efficient systems for tracking stock movement.
• Analyzed financial data to identify areas of improvement.
• Maintained accurate records of employee performance reviews.
• Created weekly work schedules for store personnel.
• Performed regular price checks to ensure competitive pricing.
• Assessed operational efficiency of the store's departments.
• Managed daily banking activities such as deposits and withdrawals.
• Identified opportunities for cost savings through waste reduction initiatives.
• Updated POS system with new products and promotional offers.
• Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
• Managed inventory tracking and physical inventory counts to minimize loss.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
• Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
• Monitored employee performance and identified performance gaps for corrective action.
• Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
• Oversaw inventory management through cycle counts, audits and shrinkage control.
• Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
• Updated and maintained store signage and displays.

• Greeted customers in a friendly manner and provided menus.
• Assisted customers with menu items, answered questions, and made recommendations when asked.
• Processed take-out orders accurately by entering them into the restaurant's point of sale system.
• Verified accuracy of order upon pick up or delivery.
• Placed customer orders with kitchen staff in a timely manner to ensure prompt delivery.
• Received payment for take-out orders and processed credit card transactions correctly.
• Provided quality customer service throughout all interactions with guests.
• Maintained cleanliness of lobby area including wiping down tables, chairs and counters.
• Organized carry out bags according to order specifications including condiments and utensils as requested by guests.
• Stocked shelves with necessary supplies such as paper products, napkins, cups and lids.
• Inspected food presentation prior to bagging to ensure it met quality standards.
• Adhered to health department regulations regarding proper storage, labeling, rotation and temperature control of all food items.
• Assisted other servers in setting up catering trays for large parties or events.
• Called customers when their orders were ready for pickup or delivery.
• Performed opening duties such as restocking supplies and checking equipment.
• Cleaned work areas throughout shift including sweeping floors, washing dishes and sanitizing surfaces.
• Replenished condiment containers on dining room tables as needed.
• Assisted bussers in clearing dirty dishes from tables after guest had left.
• Received payments, returned accurate change and closed checks in POS system.
• Filled faxed, mobile and online orders accurately, efficiently, and on-time.
• Checked during and after production to verify order accuracy and confirmed side, napkin and utensil quantities.
• Maintained food at safe temperatures until customer pick-up, keeping hot foods separate from cold ones.
• Created contact database from online, mobile, and phone customers to tailor offers and promotions matching habits and preferences.
• Resolved customer complaints by executing swift solutions and escalated major issues to supervisor for remediation.
• Utilized POS systems to process payments and maintain accurate sales records.
• Maintained a clean and organized take-out counter to ensure a pleasant customer experience.
• Assisted in menu planning by providing feedback on popular take-out items.
• Addressed customer inquiries and resolved complaints to ensure satisfaction.
• Coordinated with the management team to implement new take-out procedures.
• Packaged orders carefully to maintain food quality and prevent spills during transportation.
• Monitored inventory levels of take-out supplies and reported needs to management.
• Conducted regular quality checks on outgoing orders to maintain high standards.
• Educated customers about loyalty programs and promotions to enhance sales.
• Trained new staff on take-out service protocols and customer service excellence.
• Assisted with food preparation tasks during peak hours to expedite order fulfillment.
• Communicated clearly with kitchen staff to confirm order details and modifications.
• Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
• Maintained safe food handling practices to prevent germ spread.
• Provided customers with updates on order status and estimated wait times.
• Maintained clean and orderly appearance throughout kitchen and dining area.
• Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
• Collaborated with team to deliver timely service of items.
• Welcomed and thanked guests to demonstrate appreciation for patronage.
• Made meals in accordance with company standards and requirements.
• Prepared variety of foods according to exact instructions and recipe specifications.
• Refilled condiments, napkins and server workstations.
• Packaged and bagged cooked food and prepared items.
• Assembled and served meals according to specific guest requirements.
• Prepared workstations with ingredients and tools to increase efficiency.
• Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
• Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
• Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
• Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
• Rotated inventory to reduce waste and optimize freshness.
• Directed patrons to restrooms and other amenities within facility.

• Maintained knowledge of current menu items, prices, and promotions.
• Processed payments using cash register, debit and credit card terminals, and other point of sale equipment.
• Greeted customers, took orders, and provided product information.
• Provided friendly customer service by addressing customer inquiries and resolving complaints in a timely manner.
• Operated drive-thru window efficiently to ensure fast order processing times.
• Received payment from customers and made change as needed.
• Verified that orders were accurate and complete before delivering them to customers.
• Assisted with the maintenance of store cleanliness including sweeping floors and wiping down counters.
• Ensured compliance with all health regulations related to food handling practices.
• Performed opening duties such as setting up registers with required supplies for shift operations.
• Prepared food items according to company standards for quality and presentation.
• Restocked inventory when necessary to maintain sufficient levels at the front counter area.
• Replenished supplies such as napkins, straws, condiments, trays throughout shift.
• Kept work area organized during shifts by properly storing utensils, cleaning tools, ingredients.
• Completed end-of-shift tasks such as counting money in register drawers and reconciling transactions with receipts.
• Assisted in training new employees on restaurant procedures and policies.
• Cross-checked orders against invoices to ensure accuracy of delivery shipments received from vendors.
• Took orders, prepared foods and processed payments in full-service establishment.
• Kept drive-thru station well-stocked and organized to meet customer needs.
• Worked quickly to document orders, answer questions and process payments, keeping high-volume line moving and maintaining high customer satisfaction.
• Prepared drinks, ice cream and other special items to complete food orders.
• Worked nights, weekends, and holidays, and maintained calm, pleasant demeanor.
• Prepared drive-thru station for next shift by refilling napkins, lids and straws at window.
• Greeted patrons, speaking clearly to take orders and give details about food items.
• Followed store policies and procedures in regards to cleaning and sanitizing.

• Greeted customers in a friendly manner and provided menus.
• Assisted customers with menu items, answered questions, and made recommendations when asked.
• Processed take-out orders accurately by entering them into the restaurant's point of sale system.
• Verified accuracy of order upon pick up or delivery.
• Placed customer orders with kitchen staff in a timely manner to ensure prompt delivery.
• Received payment for take-out orders and processed credit card transactions correctly.
• Provided quality customer service throughout all interactions with guests.
• Maintained cleanliness of lobby area including wiping down tables, chairs and counters.
• Organized carry out bags according to order specifications including condiments and utensils as requested by guests.
• Checked identification for alcohol purchases prior to completing transaction.
• Stocked shelves with necessary supplies such as paper products, napkins, cups and lids.
• Inspected food presentation prior to bagging to ensure it met quality standards.
• Monitored food temperatures during preparation process to ensure safety standards were met.
• Followed established safety guidelines while handling hot plates or dishes.
• Called customers when their orders were ready for pickup or delivery.
• Cleaned work areas throughout shift including sweeping floors, washing dishes and sanitizing surfaces.
• Performed opening duties such as restocking supplies and checking equipment.