Keila Brito

Ross Stores

12.2018 - Current

Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
Streamlined checkout processes for increased efficiency, resulting in shorter wait times for customers.
Implemented improved cash handling procedures, reducing discrepancies and ensuring accurate financial records.
Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
Reduced errors with effective management of cash drawer, ensuring timely deposits and withdrawals.
Strengthened internal controls by adhering to company policies and regulatory guidelines during cash handling activities.
Enhanced operational efficiency by consistently reconciling daily transactions and resolving discrepancies.
Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
Monitored cash drawers in 9 checkout stations to verify adequate cash supply.
Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Educated staff on strategies for handling difficult customers and challenging situations.
Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.