Keila Brito
Orlando,FL
Summary
Dedicated Front End Supervisor well-versed in satisfying customers with exceptional service and support. Accurate and efficient in handling money, assigning tasks and maintaining customer areas. Prepared to bring 6 years of experience to dynamic new position.
Overview
5
5
years of professional experience
Work History
Front End Supervisor
Ross Stores
1890 S Semoran Blvd Orlando Fl 32822
12.2018 - Current
- Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
- Streamlined checkout processes for increased efficiency, resulting in shorter wait times for customers.
- Implemented improved cash handling procedures, reducing discrepancies and ensuring accurate financial records.
- Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
- Reduced errors with effective management of cash drawer, ensuring timely deposits and withdrawals.
- Strengthened internal controls by adhering to company policies and regulatory guidelines during cash handling activities.
- Enhanced operational efficiency by consistently reconciling daily transactions and resolving discrepancies.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Monitored cash drawers in 9 checkout stations to verify adequate cash supply.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Education
Valencia College
Orlando, FLHemodialysis Technician
Orange Technical College
Orlando, FL01.2022
High School Diploma -
Colonial High School
Orlando, FL05.2017
Skills
- Complaint Resolution
- Customer Service
- Administrative Support
- Cash Counting
- Cash Handling Accuracy
- Team leadership
- Conflict resolution
Languages
Spanish
Native or Bilingual
Timeline
Front End Supervisor
Ross Stores
12.2018 - Current
Valencia College
Hemodialysis Technician
Orange Technical College
High School Diploma -
Colonial High School