Amber Sanfilippo
REstaurant Supervisor/ Banquet captian
Weaverville,North Carolina
Summary
Intelligent hard-working hospitality industry professional with exceptional knowledge of venues, tourist attractions, dining and entertainment offerings in Asheville and the surrounding areas. Strong background in customer relations and hospitality. Looking to reach even further success through Concierge position.
Overview
21
21
years of professional experience
Work History
Restaurant and Banquet Server
Biltmore Estate- Stable Cafe
04.2021 - Current
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Collected payment for food and drinks served, balanced cash receipts and payments.
- Assisted with wedding set up and decoration.
- Arranged linens and table settings according to seating plan and event theme.
- Executed synchronized meal service simultaneously serving multiple guests.
- Fostered enjoyable event atmosphere through friendly guest interactions
Marketing Manager
Texas Roadhouse Restaurant
09.2015 - 03.2020
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Developed consumer-tailored print marketing materials for targeted distribution.
- Orchestrated innovative marketing campaigns to boost awareness, engagement and sales.
- Met with clients to outline desired goals and prepared quotes for overall catering costs.
- Worked with chefs to plan menus according to client needs and budgets.
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits.
Bartender
Charlotte Street Pub And Grill
06.2004 - 08.2015
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
- Orchestrated numerous private parties, business meetings and formal engagements.
Catering Supervisor
Chartwells- Mars Hill College
07.2000 - 09.2004
- Collaborated closely with clients to develop exciting catering menus for memorable events.
- Maintained close working relationships with food service director and chef team.
- Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Education
Real Estate Sales
2003
2002
Skills
- Customer Service
- Anticipating Guest Needs
- Natural Leadership
- Guest Interaction
- Banquets and catering
- Outstanding communication skills
Additional Information
Toni Williams
twilliams@biltmore.com
828-225-6363
Stable Cafe General Manager
Maurice Skanes
mskanes@biltmore.com
828-775-5576
Stable Cafe Dining Room Manager
Sydney Franklin
sfranklin@biltmore.com
828-225-6367
Stable Cafe Dinning Room Supervisor
Felicia Riddle
friddle@biltmore.com
828-768-1096
Village Social Dinning Room Manager
Timeline
Restaurant and Banquet Server - Biltmore Estate- Stable Cafe
04.2021 - Current
Marketing Manager - Texas Roadhouse Restaurant
09.2015 - 03.2020
Bartender - Charlotte Street Pub And Grill
06.2004 - 08.2015
Catering Supervisor - Chartwells- Mars Hill College
07.2000 - 09.2004
Cumbie & Trull Real Estate School - , Real Estate Sales
Asheville Buncombe Technical Community College - ,
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