Amber Schab
Spokane,United States
Summary
Skilled in operating and maintaining high-volume coffee equipment, with a flair for creating efficient, positive environments.
Mission-driven Barista Manager with excellent communication and teaching skills and infectious love of coffee. Maintains calm, mature and professional demeanor and proactive approach to problem-solving and staff management. Over 20 years of experience in specialty drink establishment with focused perspective on executing high-functioning coffee bar.
Overview
1
1
Certification
Work History
Barista Manager
Starbucks
- Served customers quickly and efficiently and created strategies to prevent delays.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
Breakfast Attendant
Holiday Inn Express Hotel
- Operated kitchen equipment safely and efficiently, resulting in consistent quality of prepared foods.
- Displayed strong attention to detail when setting up buffet stations or cleaning the dining area after service.
- Set up buffet stations daily, displaying an appealing presentation of food items for guests to enjoy.
Bakery Manager
Shannon's Cheesecake
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
Coffee Shop Owner
Bucky's Bean Bag
- Introduced loyalty programs to reward repeat customers and encourage brand loyalty.
- Conducted regular maintenance checks on equipment to ensure optimal functionality, reducing downtime due to malfunctions.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Managed cash transactions for a high-volume drive-thru, maintaining accuracy and efficiency.
Education
Associate Of Business Administration - Business
Glendale Community College
Glendale, AZ06.2002
Skills
- Hiring and Training
- Shift Scheduling
- Barista certification
- Traditional baked goods
- Opening and closing duties
- Espresso machine operation
- Drive-Thru System Familiarity
- Drink preparation speed
- POS System Operation
- Supply Ordering and Management
- Pastry preparation
Awards
Best barista 2010
Best coffee shop 2010
Best bakery 2010
Best cup of coffee 2010
Best staff 2010
Employee of the month
Best New girl scout leader award
Affiliations
Girl scout leader
Certification
Food handlers card
Timeline
Barista Manager
Starbucks
Breakfast Attendant
Holiday Inn Express Hotel
Bakery Manager
Shannon's Cheesecake
Coffee Shop Owner
Bucky's Bean Bag
Associate Of Business Administration - Business
Glendale Community College