Amber Schafer
Bellingham,WA
Summary
Dynamic and results-oriented professional with extensive experience at Walmart, adept at problem-solving and exceptional customer service. Skilled in multitasking and communication, successfully enhanced customer retention through professional conflict resolution. Demonstrated ability to adapt to diverse groups, ensuring high levels of customer satisfaction and loyalty.
Overview
17
17
years of professional experience
Work History
Sales Associate, Cashier, CSM
Walmart
05.2015 - 07.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
CNA
Where The Heart Is
01.2006 - 09.2008
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Education
High School Diploma -
Mount Vernon High School
Mount Vernon06-2007
Skills
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Meeting deadlines
- Exceptional customer service
- Adapt to diverse groups
- Cleaning techniques
Timeline
Sales Associate, Cashier, CSM
Walmart
05.2015 - 07.2022
CNA
Where The Heart Is
01.2006 - 09.2008
High School Diploma -
Mount Vernon High School