Amber Shaffer
Hanover,PA
Summary
I am looking to start my career somewhere that allows me to use my broad range of experience as well as to grow in my role. An administrative position regarding billing, insurance, and customer service would be a great opportunity to apply all of my skills.
Overview
9
9
years of professional experience
Work History
Billing Administrator
Cardiovascular Specialists
09.2024 - Current
- Built billing department from the ground up, established workflows, systems, charts, hired personnel, credentialed all providers, completed insurance contracting, created electronic billing claims.
AR Specialist
OSS Health
05.2023 - 09.2024
- Reviewed billing and coding related issues, contacted insurances to fix claim denials, handled insurance payment research investigations, researched patient benefits to update coding, updated coding and modifier issues, reviewed correspondences and insurance denials
Patient relations
UPMC Pinnacle
09.2019 - 05.2023
- Reviewed billing and coding related issues, maintained great relationships with physicians offices and office managers for claim resolution, created payment plans, worked hand in hand with financial department, maintained great practice workflows by following up with patients, billing issues/concerns
Center supervisor, Quality specialist
CSL Plasma
12.2015 - 09.2019
- Ran and posted daily reports, observed employee performance and job tasks, trained in all areas of business (laboratory, reception, phlebotomy, trainer), completed error management forms and provided feedback to staff, created staff schedules, conducted interviews, hired/trained new employees, conducted monthly staff meetings, participated in audit preparation and audits
Education
Bachelor's Degree - Health policy Administration
Penn State University
01.2019
High School Diploma -
Spring Grove Area High School
Spring Grove, PA01.2014
Skills
- Problem solving
- Communication
- Claim submission
- Leadership
- Advanced customer service
- Epic, Athena
- Customer service
- Software integration
- Problem-solving
- Attention to detail
- Administrative/clerical
- Insurance verification
- Revenue cycle management
Timeline
Billing Administrator
Cardiovascular Specialists
09.2024 - Current
AR Specialist
OSS Health
05.2023 - 09.2024
Patient relations
UPMC Pinnacle
09.2019 - 05.2023
Center supervisor, Quality specialist
CSL Plasma
12.2015 - 09.2019
Bachelor's Degree - Health policy Administration
Penn State University
High School Diploma -
Spring Grove Area High School
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